Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 07/29/2026
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Only those with full working right in Australia need apply.
Introduction to the Role
The Product Specialist – Screening will drive customer success by maximising screening performance, equipment reliability, availability, and safety while providing world-class technical support and contributing to continuous improvement of Metso's screening solutions, screening media, and services. The role will leverage technical information, equipment data, CRM case management, and professional reporting to deliver measurable operational and commercial outcomes for both customers and Metso.
Key Responsibilities
Technical Support & Troubleshooting
Serve as a subject matter expert on Metso Vibrating screening Technology
Provide advanced technical expertise in troubleshooting, maintenance, operation, and optimisation of screening equipment, screening media, and screening processes.
Serve as the primary technical specialist for screening technologies and screening media solutions, supporting customers, field service teams, and sales teams.
Investigate equipment failures, process deviations, and operational issues using structured root cause analysis methodologies.
Provide technical input for screening circuit upgrades, screen modernisation projects, screening media optimisation initiatives, and equipment selection activities.
Escalate complex technical issues to Screening Business Line Engineering and Product managers when required.
Customer & Site Support
Provide remote and on-site technical support for screening equipment and screening media throughout the equipment lifecycle.
Support installation, commissioning, audits, process optimisation, and performance guarantee testing activities.
Review screen inspections and condition assessments, providing recommendations for corrective actions and lifecycle improvements.
Support escalated warranty issues, customer complaints, and lead critical technical issue resolution.
Work closely with customers to optimise screening circuit performance, screening media utilisation, equipment availability, and maintenance strategies.
Data Analysis & CRM Management
Analyse operational, maintenance, reliability, and performance data to identify trends, root causes, and opportunities for improvement.
Monitor and manage technical support cases within Salesforce CRM, ensuring timely updates, accurate documentation, and effective resolution.
Own the end-to-end case management process including prioritisation, escalation, customer communications, and closure.
Review CRM case trends and service metrics to identify recurring issues, response time improvements, and product improvement opportunities.
Prepare high-quality internal reports, management summaries, customer reports, and executive presentations using technical and operational data.
Manage improvement initiatives through analysis of service data, customer feedback, and operational performance trends.
Sales & Commercial Support
Support Product Sales, Service Sales, Screening Media Sales, and Account Managers when proposing circuit upgrade and/or operational improvements, with technical consultation and customer presentations.
Assist in the development of technical solutions, service agreements, and retrofit proposals.
Provide technical guidance for spare parts identification, screen upgrades, screening media selection, and aftermarket opportunities.
Knowledge Management & Continuous Improvement
Develop and maintain technical documentation, troubleshooting guides, work instructions, and best-practice recommendations.
Contribute to technical knowledge databases and support the global screening and screening media technical community.
Facilitate customer workshops focused on screen optimisation, screening media best practices, safety, and operational excellence.
Review and communicate technical bulletins, product updates, service advisories, and safety notices.
Training & Capability Development
Support Screening Business Line to deliver technical training programs for customers, field service personnel, and internal stakeholders.
Support competency development and certification programs for screening technologies and screening media applications.
Act as a mentor and technical resource for service and support teams.
Safety, Quality & Compliance
Ensure full compliance with Metso and customer Quality, Environment, Health & Safety (QEHS) requirements.
Promote safe work practices during site visits, commissioning activities, inspections, and technical interventions.
Maintain accurate Installed Base (IB) information and equipment operational records within CRM systems.
Provide Feedback and findings where Safety can be improved to MA Field service and Screening Business line.
What you will need to succeed:
S kills & Experience - Essential
Demonstrated technical expertise in vibrating screening equipment and screening technologies within mining, minerals processing, aggregates, or related heavy industries.
Strong troubleshooting and fault-finding capability, with experience diagnosing equipment, process, reliability, and performance issues using structured problem-solving methodologies.
Experience conducting root cause analysis (RCA) and implementing corrective and preventive actions to improve equipment reliability and operational performance.
Hands-on experience supporting equipment throughout its lifecycle, including installation, commissioning, maintenance, optimisation, inspections, and performance testing.
Knowledge of screening media applications and optimisation, including selection, wear performance, throughput improvement, and lifecycle management.
Strong data analysis and reporting skills, with the ability to interpret operational, maintenance, and reliability data to identify performance improvement opportunities.
Experience managing customer technical support cases, including documentation, prioritisation, issue escalation, and resolution through CRM systems such as Salesforce.
Excellent stakeholder engagement and communication skills, with the ability to effectively communicate technical information to customers, service personnel, engineers, and sales teams.
Experience providing technical support in mining or mineral processing operations, including site visits, audits, condition assessments, and customer-facing technical consultation.
Strong commitment to safety, quality, and compliance, with experience working under QEHS requirements and promoting safe working practices in operational environments.
Skills and Experience - Desirable
Experience with screening circuit design, upgrades, modernisation projects, or process optimisation initiatives.
Knowledge of mineral processing flowsheets and plant operations, including crushing, screening, conveying, and classification processes.
Experience delivering technical training, workshops, or competency development programs for customers or internal technical teams.
Commercial awareness and experience supporting sales teams, including technical proposals, service agreements, aftermarket solutions, and customer presentations.
Exposure to global or regional technical support environments, supporting multiple sites, countries, or remote customer operations across the Asia Pacific region.
Qualifications
Bachelor's Degree in Mechanical Engineering, Mining Engineering, Minerals Processing, Metallurgical Engineering, or a related technical discipline or
Trade qualification with extensive industry experience in screening, mineral processing, or mining equipment maintenance (considered equivalent in some cases) or
Strong experience and understanding of reliability engineering, root cause analysis, condition monitoring, or asset management (desirable).
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
What’s in it for you?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority – both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
Gender neutral parental leave - 18 weeks paid in full
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
metso.com
