In-Demand Ict system and field Jobs

IT Field Technical Support Officer
Country Fire Authority —Warragul VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
7d
ICT Support Technician
XINYI TRADING PTY LTD —Hurstville NSW
- $80,000 a year
- Full-time
- Software troubleshooting
- Organisational skills
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Quick Apply
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IT Support Officer
Gilmour Space Technologies Pty Ltd —Bowen QLD
- Full-time
- Remote
- Microsoft Word
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12d
ICT Business Analyst
Smart Study Australia —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
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ICT Technical Officer
Sentek PTY LTD —Stepney SA
- $65,000 - $71,000 a year
- Full-time
- Microsoft Office
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7d
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
7h
IT Support Officer
Uralla Shire Council —Uralla NSW
- From $70,179.20 a year
- Software troubleshooting
- Analysis skills
- No degree
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ICT Infrastructure & Platforms Service Owner
Arrow Energy —Brisbane QLD
- Hybrid work
- Azure
- Computer Science
- AWS
- Annual leave
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11d
Technical IT Asset Management
Unisys —Canberra ACT
- Full-time
- Communication skills
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ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
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Software Engineer - Multiple Opportunities
Saab —Melbourne VIC
- Full-time
- Hybrid work
- Education
- Bachelor's degree
- No degree
- Annual leave
- Work from home
ICT Business Analyst
GQI Consulting Pty Ltd —Melbourne VIC
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
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Quick Apply
14d
ICT Business Analyst
Simplus Australia —North Sydney NSW
- $80,513.00 - $185,328.66 a year
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Presentation skills
- Work from home
- Employee discount
Quick Apply
Systems Test Engineer
Pavan Enterprises Pty Ltd —Wollert VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
11d
Data Analytics Specialist
Epiroc —Perth WA
- Full-time
- Azure
- DevOps
- Databases
Deskside Services Administrator
Epiq Systems, Inc. —Perth WA
- Full-time
- Azure
- Customer service
- Analysis skills
Risk, Systems & Compliance Coordinator
Community Accessability —Wodonga VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Security Consultant
Thales —Deakin ACT
- Full-time
- Hybrid work
- Parental leave
DCS/BMS Service Engineer
AirTrunk —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Teaching Fellow - Information Technology
Torrens University Australia —Surry Hills NSW
- Full-time
- Doctoral degree
- Computer Science
- Master's degree

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IT Field Technical Support Officer

Country Fire Authority -
Warragul VIC

Apply Now

Job Details

Full-time
7 days ago

Benefits

Parental leave

Qualifications

Technical support
ITIL
IT support
ServiceNow
Working with Children Check
Chartered Financial Analyst
Communication skills
Help desk

Full Job Description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

At CFA, technology plays a critical role in supporting our volunteers and emergency services personnel to protect lives and communities. We're seeking a customer-focused IT Field Technical Support Officer to provide hands-on technical support across a diverse ICT environment that operates 24/7.

This is more than a traditional IT support role. You'll work directly with CFA members across your region in Dandenong, Sale, Warragul, Morwell & Bairnsdale, ensuring critical systems remain operational when they are needed most. From supporting frontline emergency operations and Incident Control Centres to deploying new technology and resolving complex technical issues, you'll make a tangible difference to the communities we serve.

About you

As an IT Field Technical Support Officer, you will provide expert technical support across a broad range of ICT services including computers, mobile devices, printers, applications, telephony and network environments. You'll troubleshoot issues, manage service requests, deploy new technology and contribute to maintaining reliable and secure ICT services across CFA.

Working both independently and as part of a collaborative team, you'll deliver exceptional customer service while supporting business-as-usual operations, emergency incidents and pre-season readiness activities. Frequent travel across Victoria, including overnight stays, is a key requirement of the role.

Key Selection Criteria involves the following

Tertiary qualification in Information Technology or related field and/or proven experience in a similar role.
Demonstrated experience in a similar ICT support role providing level 1 and/or level 2 both onsite and online within an ITIL Help Desk environment and experience with ITSM tools.
Demonstrated ability to work with minimal supervision and collaboratively as part of a team. Strong customer-oriented approach and experience building and maintaining effective stakeholder relationships.
Excellent communication and interpersonal skills with the ability to build and maintain relationships at all levels within the organisation.
Experience with problem identification including logging, escalation and coordination with team members and other ICT support areas.
High level diagnostic, problem-solving and troubleshooting skills to diagnose and resolve issues.
Experience with ServiceNow, Microsoft Enterprise and ITIL desired.

Why choose CFA

Meaningful Purpose: Your contribution truly makes a difference
Work-Life Balance: Paid parental leave, generous leave provisions
Flexibility: Hybrid work options with flexible work arrangements
Discounts: Emergency Memberlink discounts on various services
Wellbeing Focus: Health Ready programs, flu vaccinations
Member Assistance Program: Access support across 8 service pathways

Your Application

Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 23rd August 2026

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]

Apply Now

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