In-Demand Program administrator Jobs in Broadmeadows, Vic

Team Leader, Complaints
Link Group —Docklands VIC
- Management
- Leadership
- Parental leave
- Employee assistance program
6d
Senior Service Now Consultant
Leidos —Melbourne VIC
- Full-time
- Administrative experience
- Annual leave
Quality Control Specialist
Link Group —Docklands VIC
- Microsoft Office
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
1d
Medical Secretary
Ramsay Health Care —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Medical terminology
- Employee assistance program
Quick Apply
Azure Solution Architect-Digital workspace(M365)
Tata Consultancy Services —Melbourne VIC
- Azure
- Computer Science
- DevOps
7d
Insurance Claims Manager Hybrid
Hostplus —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- Wellness program
- Parental leave
Database Platforms Manager
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- No degree
Head of Payments
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Sales
- Office
- Construction experience
- Parental leave
- Employee assistance program
Quick Apply
Senior Manager - Financial Crime Strategy and Operations
Health Employees Superannuation Trust Australia —Melbourne VIC
- Analysis skills
- Financial services
- AI
- Parental leave
- Employee assistance program
Systems & Technology Specialist - CYP AMS
John Holland —Melbourne VIC
- Contract
- CAD
- Bachelor's degree
- No degree
- Parental leave
Administration Manager - Private Buying
Dutton Automotive —Richmond VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Senior Insurance Claims Specialist Hybrid
Hostplus —Melbourne VIC
- Administrative experience
- Leadership
- Communication skills
- Wellness program
- Parental leave
13d
Senior Channels Sales manager
Delinea —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- AI
- Negotiation
- Health insurance
- Employee assistance program
Group Infrastructure Engineer
Icon —Melbourne VIC
- Full-time
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee assistance program
10h
Payroll Compliance Officer
Coles Group —Hawthorn East VIC
- Full-time
- Analysis skills
- Business
- Accounting
- Free parking
- Employee stock purchase plan
2d
Head of Compliance
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Infrastructure Engineer
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- Leadership
9d
Manager Procurement Support
Department of Transport and Planning —Melbourne VIC
- $138,631 - $185,518 a year
- Full-time
- Construction experience
9h
Senior Power Platform Developer
Link Group —Docklands VIC
- Azure
- DevOps
- Master's degree
- Parental leave
- Employee assistance program
Manager, Claims Performance & Excellence
NGS Super —Melbourne VIC
- Full-time
- Organisational skills
- AI
- Communication skills
Quick Apply
10d

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Team Leader, Complaints

Link Group -
Docklands VIC

Apply Now

Job Details

6 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Salary packaging

Qualifications

Management
Quality assurance
Scalability
Leadership

Full Job Description

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry‑defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast‑growing global organisation. We are seeking an experienced leader to oversee complaints management within our Retirement Solutions business, driving high‑quality outcomes for clients, regulators and members.

About the Role

This is a leadership role responsible for leading a specialised team delivering best‑practice complaints management across superannuation and insurance products. You will play a key role in strengthening client relationships, managing regulatory obligations, and driving continuous improvement in customer outcomes.

Key Responsibilities

Lead and manage the end‑to‑end complaints function, ensuring delivery of service standards, regulatory obligations and client expectations
Provide oversight and quality assurance of complaint handling , including monitoring case workflows and outcomes
Partner closely with key internal stakeholders, clients and regulators to deliver strong, member‑centric outcomes
Influence client strategy and strengthen partnerships through expert advice on complaints trends and member servicing
Drive continuous improvement initiatives to enhance processes, efficiency and customer experience
Lead, coach and develop a high‑performing team, fostering engagement, accountability and capability uplift
Ensure compliance with AFSL requirements, regulatory frameworks and risk management practices , including incident management
Prepare and deliver client reporting and insights , including presenting to senior stakeholders

About You

You are an experienced superannuation professional with deep expertise in complaints management and a strong understanding of regulatory and insurance frameworks.

Proven experience leading complaints teams within superannuation , ideally with exposure to insurance products
Strong understanding of regulatory requirements and regulator engagement (e.g. AFCA, ASIC)
Demonstrated ability to manage and influence senior stakeholders and client relationships
Experience driving quality assurance, governance and continuous improvement initiatives
A confident communicator with strong presentation and reporting skills
Proven people leadership capability, with experience coaching and developing teams
Strong commercial acumen and ability to manage competing priorities in a fast‑paced environment
Relevant qualifications in finance, superannuation, or RG146/RG27 highly regarded

Some of our Employment Benefits

Flexible Working – hybrid model enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Apply Now

Refine Your Search

program administrator jobs in broadmeadows, vic

Team Leader, Complaints

Senior Service Now Consultant

Quality Control Specialist

Medical Secretary

Azure Solution Architect-Digital workspace(M365)

Insurance Claims Manager Hybrid

Database Platforms Manager

Head of Payments

Senior Manager - Financial Crime Strategy and Operations

Systems & Technology Specialist - CYP AMS

Administration Manager - Private Buying

Senior Insurance Claims Specialist Hybrid

Senior Channels Sales manager

Group Infrastructure Engineer

Payroll Compliance Officer

Head of Compliance

Infrastructure Engineer

Manager Procurement Support

Senior Power Platform Developer

Manager, Claims Performance & Excellence

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