MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
We’re looking for a Quality Control Specialist to join our team and play a key role in ensuring the quality, accuracy and compliance of member servicing activities. Acting as a subject matter expert, you will monitor operational processes, provide quality insights, and partner with leaders to enhance member outcomes, strengthen capability, and drive continuous improvement across the business.
What you'll be doing
- Monitor, review and score member interactions and operational transactions against quality standards, ensuring compliance with agreed processes, legislative requirements and fund expectations.
- Partner with Team Leaders and Service Quality Leads to provide timely quality feedback, support rework activities, and identify opportunities to improve individual and team performance.
- Investigate quality anomalies, manage escalations, raise incidents where required, and contribute to risk management and quality assurance reporting activities.
- Develop and maintain quality control plans, accurately capture quality activities in relevant systems, and provide insights to stakeholders on quality trends and outcomes.
- Identify and support continuous improvement initiatives that enhance service quality, operational efficiency, training effectiveness and the overall member experience.
- Build strong relationships with internal and external stakeholders, ensuring quality-related communications, process updates and regulatory changes are effectively shared and understood.
- Support cross-skilling and capability development within teams, contributing to a high-performance culture focused on learning, customer centricity and operational excellence.
What you'll bring
We’d love to hear from you if you bring some of the following:
- Experience in quality assurance, operational quality control or a similar role within superannuation, financial services, insurance or a regulated environment.
- An understanding of superannuation legislation, industry requirements and quality compliance frameworks.
- Strong analytical, investigation and problem-solving skills, with exceptional attention to detail and accuracy.
- Well-developed communication and stakeholder management skills, with the ability to provide constructive feedback and influence positive outcomes.
- Experience using Microsoft Office and business systems, with a proactive mindset focused on continuous improvement and delivering outstanding customer outcomes.
Why join us?
Some of our Employment Benefits
- FlexiWorks – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.
