Senior Insurance Claims Specialist | Drive Quality, Coaching & Continuous Improvement
How will you make an impact?
Are you passionate about making a positive impact to our members dignified retirement?
At Hostplus, we're committed to delivering exceptional outcomes for our members when they need us most. As a Senior Insurance Claims Specialist, you will play a critical role in supporting our Insurance Claims and ServicePlus team by providing high-level technical expertise, mentoring claims professionals and driving excellence across claims operations.
You will manage a portfolio of complex and high-profile claims, provide technical guidance and coaching to the broader team, support complaints and escalations management, and contribute to ongoing improvements that enhance member outcomes, service standards and operational performance. Through your expertise and leadership, you will help ensure our claims service continues to deliver fair, timely and member-focused outcomes.
The opportunity
This is an exciting opportunity for an experienced insurance claims professional to join a highly regarded team and influence the delivery of insurance services across one of Australia's leading superannuation funds.
Key responsibilities include:
- Providing technical insurance and superannuation expertise to support the Claims and ServicePlus teams.
- Managing a portfolio of complex and high-visibility life insurance claims.
- Coaching, mentoring and training Claims team members to uplift capability and performance.
- Reviewing complaints, escalations and benefit payment approvals.
- Supporting quality assurance, reporting and governance activities.
- Providing input into insurance strategy, frameworks and product enhancements.
- Building strong relationships with insurers, administrators and key stakeholders.
- Identifying process improvement opportunities that enhance member experience, reduce decision timeframes and improve operational effectiveness.
- Acting as a subject matter expert on insurance-related projects and initiatives.
About you
You are a technically strong insurance claims professional with a passion for member outcomes, coaching others and driving continuous improvement.
You will bring:
- Five or more years' experience in superannuation claims administration.
- Five or more years' experience in life insurance claims.
- Demonstrated expertise assessing complex life insurance claims.
- Strong knowledge of superannuation legislation and insurance policy interpretation.
- Experience in relationship management and case management environments.
- Proven ability to manage competing priorities and tight deadlines.
- Experience coaching, mentoring and developing others.
- Exceptional stakeholder engagement and communication skills.
- RG146 qualifications, with additional insurance-related qualifications highly regarded.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
- We contribute 3% more to your super on top of the standard employer amount
- A hybrid and flexible work environment
- Dedicated per person development budget to support your growth
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 20 weeks paid parental leave
- Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
- Community service leave
- Salary continuance insurance
- Access to long service leave at 5 years
- Access to subsidised financial advice
Just to name a few!
About us
At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).
