In-Demand Work from home Jobs in Canberra, Act

Contact Centre Operator
Australian Government —Canberra ACT
- $85,745 - $90,465 a year
- Customer service
- No degree
- Communication skills
1d
Digital Marketing and Social media Specialist (Part-Time)
Mr. Papa —Fyshwick ACT
- $28 - $32 an hour
- Part-time
- Hybrid work
- Bilingual
- Hospitality
- Spanish
- Work from home
- Employee discount
Quick Apply
18h
Project Officer | Full-time Temporary
Education —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Administrative experience
3d
Finance Officer | Full-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Customer service
- Communication skills
3d
External Posting
Xero —Canberra ACT
- Full-time
- Hybrid work
- AWS
- APIs
- AI
2h
Assistant Director - Finance Systems and Process Improvement | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
- Management
- Budgeting
3d
Director, Finance Systems | Full-time Permanent
Chief Minister, Treasury and Economic Development —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Work from home
4d
ACT State Manager- Rehabilitation
Procare Group —Canberra ACT
- Full-time
- Rehabilitation centre
- In-person
- Work from home
- Parental leave
4d
Project Manager Critical Services Refresh | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
6d
Business Development Manager - Canberra
Oliver Wyman —Canberra ACT
- Full-time
- Hybrid work
- Business development
- Communication skills
Business Development Manager
Knauf Australia —Fyshwick ACT
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Work from home
General Manager - Sales ACT
AVEC —Canberra ACT
- Full-time
- Microsoft Excel
- Work from home
- Parental leave
Solutions Architect
Cellebrite —Canberra ACT
- Full-time
- Research
- Administrative experience
- SQL
Quick Apply
Speech Pathologist | Full-time Temporary with a Possibility of Permanency
Health and Community Services —Canberra ACT
- $111,639 - $126,060 a year
- Temporary
- Administrative experience
- Working with children
- Paediatrics
- Annual leave
7d
Occupational Therapist
Baptistcare WA —Canberra ACT
- Full-time
- Remote
- First Aid Certification
- Communication skills
- Work from home
- Employee assistance program
Civil Designer
Stantec —Canberra ACT
- Full-time
- Civil Engineering
- Work from home
- Employee assistance program
Defence and Veterans' Service Commission Deputy Commissioner
Department of Prime Minister and Cabinet —Canberra ACT
- Part-time
- Remote
- Leadership
- Negotiation
14d
Endpoint Engineering Architect
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Senior Director, Infrastructure Refresh | Full-time Permanent
Digital Canberra —Canberra ACT
- $172,246 a year
- Full-time
- Hybrid work
6d
Recovery & Return to Work Psychologist
ORS —Canberra ACT
- Part-time
- Hybrid work
- Work from home

I want to receive the latest job alert for work from home in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home jobs near canberra, act

Project Manager jobs in Canberra ACT

General Manager jobs in Canberra ACT

Psychologist jobs in Canberra ACT

Finance Officer jobs in Canberra ACT

Project Officer jobs in Canberra ACT

Speech Pathologist jobs in Canberra ACT

Business Development Manager jobs in Canberra ACT

Occupational Therapist jobs in Canberra ACT

Project Manager jobs in Tasmania

Project Manager jobs in Avalon Vic

Account Manager jobs in Melbourne Vic

Events Manager jobs in Melbourne Vic

Project Manager jobs in West Lakes Sa

Project Manager jobs in Brisbane Qld

Continous Improvement Lead Manager jobs in Victoria

Hoban Recruitment, Process Worker jobs in Dandenong Vic

Director Of Process Improvement jobs in Darwin Nt

Assistant Director Childcare jobs in Springwood Nsw

Director Of Process Improvement jobs in Perth Wa

Cafe Manager jobs in Sydney Nsw

Contact Centre Operator

Australian Government -
Canberra ACT

Apply Now

Job Details

$85,745 - $90,465 a year
1 day ago

Qualifications

Customer service
Call centre
Certificate III
Communication skills
Office experience

Full Job Description

Canberra, ACT (The agency supports and promotes flexible working, including working from home by negotiation where appropriate; however, due to the nature of the role, regular attendance in the office will be required)
Ongoing/Non-Ongoing (The position is Ongoing, however Non-Ongoing employment may be offered for an initial engagement of up to 12 months)
$85,745 - $90,465 + Superannuation

About the Branch

The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity.

The branch complements the scheme-focus of other agency divisions by providing digital services for internal and client-facing systems and facilitating strategic communications and client engagement through the agency’s website and contact centre. In addition, the Branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, risk management and assurance, facilities management and human resource management.

About the Section

The Corporate Communication Section is new section within our established Communications area, and supports the agency’s outcomes by promoting our culture, employee value proposition, managing our web services and our contact centre. The section currently encompasses 4 teams; Internal and Events, Content Design, Data and Web Management and the Contact Centre.

Role Responsibilities and Duties

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will:

Provide a high level of customer service to stakeholders via telephone and email.
Meet service level standards.
Demonstrate a sound general knowledge of the agency’s schemes and projects, including broadly understanding relevant legislation and associated policy frameworks.
Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
Provide support to team leader and colleagues to ensure team outcomes are met.
Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Knowledge, Skills and Attributes

Our preferred candidate must have:

Sound verbal and written communication skills.
Background in customer service.
Good attention to detail, including being able to follow established processes and document interactions accurately and in a timely manner.
Ability to remain calm under pressure.

The following experience and qualities are highly desirable, but not essential:

Previous experience working in an office and/or call centre environment.
Previous experience managing a high volume of telephone enquiries.
Ability to work in a changing environment.
Ability to work collaboratively within a team environment.
Ability to deal with and manage difficult enquiries over the phone and via email.
A Certificate III in Contact Centre or equivalent experience.
An understanding of the government’s renewable energy policies and programs.

Applications close 11.30pm on Sunday, 26 July 2026

Apply Now

Refine Your Search

work from home jobs in canberra, act

Contact Centre Operator

Digital Marketing and Social media Specialist (Part-Time)

Project Officer | Full-time Temporary

Finance Officer | Full-time Temporary with a Possibility of Permanency

External Posting

Assistant Director - Finance Systems and Process Improvement | Full-time Temporary

Director, Finance Systems | Full-time Permanent

ACT State Manager- Rehabilitation

Project Manager Critical Services Refresh | Full-time Permanent

Business Development Manager - Canberra

Business Development Manager

General Manager - Sales ACT

Solutions Architect

Speech Pathologist | Full-time Temporary with a Possibility of Permanency

Occupational Therapist

Civil Designer

Defence and Veterans' Service Commission Deputy Commissioner

Endpoint Engineering Architect

Senior Director, Infrastructure Refresh | Full-time Permanent

Recovery & Return to Work Psychologist

I want to receive the latest job alert for work from home in canberra, act

Related Searches

Explore jobs in more locations

About the Branch

About the Section

Role Responsibilities and Duties

Knowledge, Skills and Attributes

Job Seeker Tools

Employer Tools

Browse

Stay Connected