In-Demand Evolution support services Jobs in Melbourne, Vic

Digital Engagement and Conversation Analyst
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Marketing
- Research
- Analysis skills
1d
People Systems Manager
City FM Australia —Mulgrave VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Quick Apply
2d
GIS Business Manager - Bendigo based
Amentum —Melbourne VIC
- $190,000 - $220,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
2d
Design Assurance Engineer
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
9d
Senior Solutions Architect, Digital Platforms
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
Quick Apply
Senior Solutions Architect, Data & AI
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Machine learning
Quick Apply
Senior eCommerce Manager - Projects
Myer —Docklands VIC
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance program
- Gym membership
6d
Executive Director, Digital Transformation and Enterprise Technology
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- AI
10d
Head, Department of Epidemiology and Biostatistics
University of Melbourne —Parkville VIC
- Full-time
- Research
- University
- Leadership
Senior Backend Engineer, Financial Markets
Airwallex —Melbourne VIC
- Full-time
- Salesforce
- SQL
- APIs
Senior IAM Engineer
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- APIs
Quick Apply
Senior AI Sales Specialist
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Sales
- Engineering
Principal Software Engineer - Mobile
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- AWS
- APIs
- AI
Senior Security Architect
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
Quick Apply
Head of Customer Platform (Salesforce)
Bunnings —Hawthorn East VIC
- Full-time
- CRM software
- Salesforce
- Leadership
- Parental leave
2d
Security Consultant, Global ProServe Security
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
Private Tax Manager | Melbourne
Deloitte —Melbourne VIC
- Master's degree
- Leadership
- On-the-job training
- Parental leave
Business Unit Technical Leader (BUTL)
MIGSO-PCUBED —Melbourne VIC
- Contract
- Sales
- Recruiting
- Leadership
Data Engineering Lead
HUB24 —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Microsoft Dynamics 365 Business Central Lead Functional/ Technical Consultant
Wild Tech —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business Administration
Quick Apply

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Digital Engagement and Conversation Analyst

RACV -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
1 day ago

Benefits

Insurance services

Qualifications

Marketing
Research
Analysis skills
AI
Communication skills
Analytics

Full Job Description

Melbourne | RACV Head Office
Permanent Full Time | Hybrid Working
Competitive Salary | Discounts on Selected RACV Products

Shape the future of RACV’s digital experiences

As our Digital Engagement & Conversation Analyst, you'll help drive digital channel growth, enhance customer journeys and contribute to the evolution of RACV's AI-powered member experiences.

Working across business, digital, technology and marketing teams, you'll identify opportunities to increase digital engagement, improve self-service experiences and optimise channel performance. You'll use customer insights and digital data to shape initiatives that improve sales, service and member outcomes across RACV's digital ecosystem.

You'll also play a key role in enhancing RACV's AI chatbot experience by reviewing conversational transcripts, identifying trends in chatbot performance and providing actionable feedback to development teams to improve response quality and customer outcomes.

What You'll Be Doing

Drive initiatives that support RACV's digital channel growth strategy, increasing digital engagement, sales and self-service adoption.
Research customer needs, market trends and emerging digital opportunities to identify experience improvements.
Partner with cross-functional delivery teams to plan and deliver digital enhancements across member and public-facing channels.
Map end-to-end customer journeys and identify opportunities to improve the overall digital experience.
Use digital performance data, customer insights and NPS feedback to identify, test and communicate growth opportunities.
Analyse generative AI chatbot conversations, assessing response quality, identifying behavioural trends and recommending improvements.
Provide structured feedback to AI and product teams to continuously improve chatbot performance and customer outcomes.
Support a culture of experimentation through test-and-learn initiatives and optimisation activities.
Facilitate customer journey mapping, discovery and ideation workshops.
Balance customer needs, commercial objectives and technical considerations to deliver meaningful outcomes.
Contribute to RACV's digital experience community, championing innovation and best practice.

What You'll Bring

Experience improving digital experiences that drive both customer and commercial outcomes.
Strong analytical skills with the ability to turn data into actionable insights and compelling recommendations.
Experience conducting research and applying customer and market insights to digital improvements.
A passion for customer experience, digital innovation and continuous improvement.
Excellent stakeholder engagement, communication and presentation skills.
The ability to navigate ambiguity, prioritise competing demands and deliver results.
A naturally curious mindset and a desire to challenge conventional thinking.
Experience working with conversational AI, chatbot optimisation or digital service channels will be highly regarded.

Qualifications & Experience

Degree qualification in Digital, Marketing, Design, Analytics or a related discipline.
Experience applying Human-Centred Design (HCD) principles and customer research to improve digital experiences.
Proven ability to identify opportunities, develop recommendations and deliver measurable improvements across digital channels.

There’s so much on offer when you join RACV

A flexible, informal work environment that supports balance between work and home
Generous discounts on home and car insurance policies and RACV roadside care
RACV Club membership and great discounts across RACV resorts
Monthly-updated discounts from a wide range of corporate partners

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Apply Now

Refine Your Search

evolution support services jobs in melbourne, vic

Digital Engagement and Conversation Analyst

People Systems Manager

GIS Business Manager - Bendigo based

Design Assurance Engineer

Senior Solutions Architect, Digital Platforms

Senior Solutions Architect, Data & AI

Senior eCommerce Manager - Projects

Executive Director, Digital Transformation and Enterprise Technology

Head, Department of Epidemiology and Biostatistics

Senior Backend Engineer, Financial Markets

Senior IAM Engineer

Senior AI Sales Specialist

Principal Software Engineer - Mobile

Senior Security Architect

Head of Customer Platform (Salesforce)

Security Consultant, Global ProServe Security

Private Tax Manager | Melbourne

Business Unit Technical Leader (BUTL)

Data Engineering Lead

Microsoft Dynamics 365 Business Central Lead Functional/ Technical Consultant

I want to receive the latest job alert for evolution support services in melbourne, vic

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