Job Title: NDIS SIL Manager
Reports to: Director
Employment Type: Permanent Full-Time (including on-call responsibilities)
Location: Sydney Eastern Suburbs
Ample Life is a provider of Supported Independent Living (SIL) and Respite Accommodation (MTA/STA) for NDIS participants across Sydney. We specialise in culturally and linguistically aligned care services to participants from diverse backgrounds such as Chinese, Indian, Vietnamese, Spanish, Indonesian, Korean, Italian, and many others.
In each of our homes, our participants and carers share the same language and cultural backgrounds. This means that there are no language barriers. There is cultural sensitivity in our communication and care. Our participants get to enjoy food from their native cuisine on a daily basis just like at home. We play games, music, and TV from our participants’ native countries. Our homes feel like home.
Our mission is to provide a supportive and empowering living environment for individuals with disabilities. We believe that everyone deserves the opportunity to live life to the fullest, and we are dedicated to helping our residents achieve their goals and live as independently as possible.
If you share our passion for making a meaningful difference in the lives of others, then we have an exciting opportunity for you. We are seeking motivated and passionate individuals to join our team as Team Leaders or House Managers. You will receive an attractive salary and opportunities for accelerated career development.
Our Purpose
Our purpose is to make a positive difference in all the lives we touch. This includes our participants, families, carers, planners, support coordinators, and practitioners. We seek to achieve this by firstly providing amazing quality care that is culturally and linguistically aligned.
About the Role
As the SIL Manager, you will oversee the daily operations and overall management of our SIL homes, balancing strategic leadership with hands-on operational delivery. Working under the general direction of our Directors, you will lead teams, drive compliance, maintain high standards of documentation and reporting, and ensure participants receive consistent, high-quality, person-centred support aligned with their goals and NDIS SIL plans to promote independent living.
Key Responsibilities
- Strategic & Operational Management: Provide overall direction and management of SIL homes, ensuring safe, efficient and high-quality day-to-day service delivery.
- Person-Centred Service Delivery: Ensure participants' NDIS Plans are implemented in line with their goals by coordinating supports and collaborating with families, guardians, Support Coordinators and Allied Health Professionals.
- Policy, Procedures & Standards: Develop, implement and monitor policies, procedures and standards to ensure consistent, compliant and high-quality service delivery.
- Team Leadership: Lead, recruit, coach, supervise and manage the performance and development of employees.
- Professional Administration: Manage rosters, appointments, emails, reporting and documentation to support efficient daily operations.
- Onboarding & Training: Coordinate onboarding, site orientation and ongoing training to support employee capability and engagement.
- Reporting & Compliance: Prepare operational reports, facilitate team meetings and ensure compliance with organisational policies, workplace legislation and NDIS Quality and Safeguards Standards.
- Incident & Risk Management: Review and manage incidents, complaints and risks to maintain participant safety, quality and continuous improvement.
- Resource & Financial Management: Monitor participant resources and oversee budgets, expenditure, supplies, equipment and service allocation.
- Stakeholder Engagement: Build and maintain collaborative relationships with participants, families, carers, Support Coordinators, Allied Health Professionals and external providers.
- External Liaison & Advocacy: Liaise with health, welfare, community organisations and funding bodies to coordinate services and improve participant outcomes.
- Sector Representation: Represent Ample Life at meetings, industry forums, seminars and professional networks to strengthen partnerships and promote the organisation.
- On-Call & Crisis Management: Act as the primary on-call contact outside business hours, responding to operational, staffing and participant-related incidents.
What We’re Looking For
To excel in this role, you will need:
- Intellectual Aptitude: Strong ability to manage complex tasks, including detailed documentation, planning, and prioritisation.
- NDIS & Disability Sector Experience: Solid understanding of Supported Independent Living (SIL) services, NDIS frameworks, and Quality and Safeguarding standards.
- Leadership Skills: Proven ability to lead and develop a team while driving high-quality service outcomes.
- Organisational Excellence: Exceptional skills in reporting, calendar management, email correspondence, data management, and maintaining accurate participant records to ensure seamless operations.
- Analytical & Problem-Solving Skills: Ability to assess situations, identify risks, make sound decisions and implement practical solutions.
- High-Intensity Care Expertise: Proficient in implementing behavioural support plans, restrictive practices, manual handling procedures, and managing medication protocols to support participants' needs effectively.
- Empathy & Professional Integrity: Commitment to upholding participant rights, promoting choice and control, and delivering respectful, person-centred services.
- Relevant Qualifications & Sector Experience: A relevant Bachelor’s degree, Diploma, or equivalent qualification in health, community services, disability, human services, management or a related discipline, combined with demonstrated experience managing services and supporting people with disability.
Preferred Backgrounds
Candidates with strong experience in the disability, health or community services sectors are encouraged to apply. This includes experienced SIL Managers, Service Managers, Team Leaders, Support Coordinators, Occupational Therapists, Registered Nurses, Behaviour Support Practitioners, and other health or welfare professionals with demonstrated experience in leading services, coordinating supports, managing teams, and delivering high-quality outcomes for people with disability.
What We Offer
- Competitive Salary: Attractive remuneration reflective of your skills and experience.
- Career Development: Training and pathways for career growth.
- Meaningful Impact: Be part of a team that makes a difference in participants’ lives in a supportive and rewarding environment.
Job Types: Full-time, Permanent
Pay: $90,000.00 – $130,000.00 per year
Application Question(s):
- Do you have experience working in the disability services sector?
- Do you have experience preparing work rosters?
Education:
Experience:
- Management: 2 years (Required)
- Administration: 2 years (Required)
- Managing & Supervising Employees: 2 years (Preferred)
Licence/Certification:
- Full Driver Licence (Required)
Work Authorisation:
Location:
Work Location: Hybrid remote in Maroubra NSW
