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Casual Front Office Duty Manager

The Great Southern Hotel -
Melbourne VIC

Quick Apply

Job Details

Casual
2 days ago

Qualifications

Customer service
Front desk
Communication skills
Hotel experience
Time management

Full Job Description

The Great Southern Hotel Melbourne (GSH-Melbourne) is a busy hotel located in the heart of Melbourne’s CBD, offering 265 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more. We are currently seeking an experienced and well- presented individual to join our fast-paced Front Office team in the casual position of Duty Manager.

As our Casual Duty Manager, you will be involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You will also supervise, direct, and support the reception team with their daily activities, knowledge and development.

About the role:
As our Duty Manager, your responsibilities will include:

Ensuring smooth check-in and check-out of guests in a timely manner
Delivering prompt and efficient service when attending to a variety of guest requests
Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
Answering calls in a professional manner
Informing guests of all facilities and services in the hotel

About you:
The successful candidate must have:

Previous experience in a similar role
Excellent communication and interpersonal skills
A commitment to outstanding customer service
Dealing with guest complaints
The availability to work on a 7-day rotating roster
Excellent grooming and presentation skills
A warm and friendly personality
Ensuring staff are adhering to policies and procedures as per the requirements of the Hotel Employment Guide
Excellent time management skills
The ability to work under pressure with excellent attention to detail
Applicants must have the legal right to work in Australia

Benefits:
This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits:

Supportive team environment
Receive ongoing training
Competitive hourly wage
High occupancy and consistent shifts
Short walk from Southern Cross Station
High chance to work for a different branch if relocated

#joinus

Job Type: Casual

Application Question(s):

which hotel systems have you worked with?

Experience:

Duty Manager: 1 year (Required)
Customer service: 1 year (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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