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Night All-Rounder - Sails Port Macquarie

EVT Group
Port Macquarie NSW

Apply Now

Job Details

Casual
10 hours ago

Benefits

Parental leave
Paid volunteer leave

Qualifications

Customer service
English
Senior Secondary Certificate of Education
Dayforce
Front desk
Guest services
Communication skills

Full Job Description

About EVT: Sails Port Macquarie is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

Be the welcoming face and steady hand at Front Desk overnight, delivering seamless check-in and check-out experiences.
Process new reservations, modifications and cancellations accurately, keeping guest records up to date.
Conduct regular overnight security walks, ensuring doors are locked and the property stays safe and secure.
Keep public areas and corridors spotless — tidying, vacuuming and mopping as needed through the night.
Resolve guest requests, feedback and complaints on the spot, escalating to the team when needed.
Share your local knowledge, recommending nearby sights, activities and events to our guests.
Pitch in wherever you're needed, lending a hand to other departments and taking on other reasonable duties.

What You’ll Bring

A genuine passion for people and delivering great service.
Strong communication and customer service skills, both verbal and written.
High-level problem-solving skills and a calm, can-do attitude under pressure.
Flexibility to work a night shift roster, including weekends and public holidays.
A High School Diploma or equivalent, plus at least one year's experience in Front Desk or Guest Services (preferred).
Proficiency in Opera Cloud is a plus.
Fluent in English; additional languages are a bonus.

How You Work

Daymaker ethos — no one’s too big for the small things.
Owner’s mindset — acts on data/feedback; ships improvements.
Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel & entertainment network.
Paid parental leave; community & volunteering opportunities.

Apply Now
Join Sails Port Macquarie and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Apply Now

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