In-Demand Service programs administrator Jobs in Springvale, Vic

Senior Insurance Claims Specialist Hybrid
Hostplus —Melbourne VIC
- Administrative experience
- Leadership
- Communication skills
- Wellness program
- Parental leave
12d
EUC Administrator
ABN Group —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- In-person
- Health insurance
- Annual leave
10h
Payroll Compliance Officer
Coles Group —Hawthorn East VIC
- Full-time
- Analysis skills
- Business
- Accounting
- Free parking
- Employee stock purchase plan
1d
Hospital Business Development Manager
Telecare Australia —Blackburn VIC
- Full-time
- Hybrid work
- CRM software
- AI
- Nursing
Quick Apply
Senior Pharmacist
The Royal Children's Hospital —Parkville VIC
- $108,820.40 - $123,905.60 a year
- Part-time
- Patient monitoring
- Master's degree
- Paediatrics
12d
ServiceNow ITOM Consultant
Accenture —Melbourne VIC
- Full-time
- Serving
- Azure
- AWS
- Parental leave
AWS Contact Centre Engineer
Angle Auto Finance —Melbourne VIC
- Full-time
- Customer service
- AWS
- APIs
- Parental leave
6d
First Nations Opportunities - Building Futures Together at AECOM
AECOM —Melbourne VIC
- Full-time
- Hybrid work
Senior Devops Engineer
Tata Consultancy Services —Melbourne VIC
- Azure
- Management
- Computer Science
Senior Legal Counsel
Austin Health —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Health insurance
13d
Centre Administrator
University of Melbourne —Parkville VIC
- $86,943 - $99,864 a year
- Part-time
- Microsoft Office
- Administrative experience
- Editing
- Health insurance
- Parental leave
12h
Program Administrator - PEP Specialist
The Royal Australian College of General Practitioners (RACGP) —East Melbourne VIC
- $79,959 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
11h
Project Administrator
UGL Limited —Abbotsford VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Wellness program
- Parental leave
11h
Quality Control Specialist
Link Group —Docklands VIC
- Microsoft Office
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
10h

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Senior Insurance Claims Specialist Hybrid

Hostplus -
Melbourne VIC

Apply Now

Job Details

12 days ago

Benefits

Wellness program
Complimentary flu shots
Parental leave
Employee assistance program

Qualifications

Administrative experience
Leadership
Communication skills

Full Job Description

LocationMelbourne VIC, Australia

Work TypeAny Employment

Positions1 Position

Published At:12 days ago

Category: Insurance Claims

Senior Insurance Claims Specialist | Drive Quality, Coaching & Continuous Improvement

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

At Hostplus, we're committed to delivering exceptional outcomes for our members when they need us most. As a Senior Insurance Claims Specialist, you will play a critical role in supporting our Insurance Claims and ServicePlus team by providing high-level technical expertise, mentoring claims professionals and driving excellence across claims operations.

You will manage a portfolio of complex and high-profile claims, provide technical guidance and coaching to the broader team, support complaints and escalations management, and contribute to ongoing improvements that enhance member outcomes, service standards and operational performance. Through your expertise and leadership, you will help ensure our claims service continues to deliver fair, timely and member-focused outcomes.

The opportunity

This is an exciting opportunity for an experienced insurance claims professional to join a highly regarded team and influence the delivery of insurance services across one of Australia's leading superannuation funds.

Key responsibilities include:

Providing technical insurance and superannuation expertise to support the Claims and ServicePlus teams.
Managing a portfolio of complex and high-visibility life insurance claims.
Coaching, mentoring and training Claims team members to uplift capability and performance.
Reviewing complaints, escalations and benefit payment approvals.
Supporting quality assurance, reporting and governance activities.
Providing input into insurance strategy, frameworks and product enhancements.
Building strong relationships with insurers, administrators and key stakeholders.
Identifying process improvement opportunities that enhance member experience, reduce decision timeframes and improve operational effectiveness.
Acting as a subject matter expert on insurance-related projects and initiatives.

About you

You are a technically strong insurance claims professional with a passion for member outcomes, coaching others and driving continuous improvement.

You will bring:

Five or more years' experience in superannuation claims administration.
Five or more years' experience in life insurance claims.
Demonstrated expertise assessing complex life insurance claims.
Strong knowledge of superannuation legislation and insurance policy interpretation.
Experience in relationship management and case management environments.
Proven ability to manage competing priorities and tight deadlines.
Experience coaching, mentoring and developing others.
Exceptional stakeholder engagement and communication skills.
RG146 qualifications, with additional insurance-related qualifications highly regarded.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

We contribute 3% more to your super on top of the standard employer amount
A hybrid and flexible work environment
Dedicated per person development budget to support your growth
Additional paid leave over Christmas and New Year
Additional 5 days paid “flex leave”, so that you can take time out when you need it
20 weeks paid parental leave
Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
Community service leave
Salary continuance insurance
Access to long service leave at 5 years
Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).

Apply Now

Refine Your Search

service programs administrator jobs in springvale, vic

Senior Insurance Claims Specialist Hybrid

EUC Administrator

Payroll Compliance Officer

Hospital Business Development Manager

Senior Pharmacist

ServiceNow ITOM Consultant

AWS Contact Centre Engineer

First Nations Opportunities - Building Futures Together at AECOM

Senior Devops Engineer

Senior Legal Counsel

Centre Administrator

Program Administrator - PEP Specialist

Project Administrator

Quality Control Specialist

Other jobs to consider

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