In-Demand Global interactive Jobs

Operations Specialist
VGW Australia —Sydney NSW
- CRM software
- Customer service
- Salesforce
Quick Apply
Corporate Communications Coordinator
VGW Australia —Sydney NSW
- Editing
Quick Apply
Youth Support Worker
APM Employment Services —Caboolture QLD
- Full-time
- Customer service
Quick Apply
4d
International Media Manager - ANZ
PlayStation Global —Sydney NSW
- Management
- AI
- Communication skills
Quick Apply
11d
Expressions of Interest - Veteran Careers at Accenture
Accenture —Greater Adelaide SA
- Full-time
- AI
- On-the-job training
- Parental leave
Financial Reporting Analyst
BBC —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Research
- Annual leave
- Parental leave
10d
Korean Speaking Livestreaming Host in United Arab Emirates!
Ignite —Sydney NSW
- Weekend availability
- Presentation skills
- Relocation assistance
- Health insurance
Quick Apply
5h
Sales Associate - Chadstone
Montblanc —Melbourne VIC
- Full-time
- Communication skills
Senior AI Business Consultant
Nice —Sydney NSW
- Analysis skills
- AI
- Communication skills
Data Modeller
Pyramid Global Technologies —Melbourne VIC
Manager, Supply Chain Solution Delivery, Pacific
Nike —Melbourne VIC
- Full-time
- Research
- Analysis skills
- Communication skills
Expressions of Interest - First Nations Careers at Accenture
Accenture —Canberra ACT
- Full-time
- On-the-job training
Integrated Producer - 12 month Max Term Contract
BMF —Pyrmont NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
7d
In-Store Visual Merchandiser - rebel VIC EAST/SOUTH EAST rCX Flagship
Rebel —Ringwood VIC
- Weekend availability
- Communication skills
- Parental leave
Quick Apply
Senior Technical Account Manager
NICE —Sydney NSW
- On call
- Azure
- Computer Science
- Customer service
Quick Apply
FP&A Senior Analyst – Group Planning & Reporting
Aristocrat —North Ryde NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
6d
Senior Financial Analyst
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- On-the-job training
- Parental leave
Quick Apply
11d
Senior Fullstack Engineer
Karbon —Sydney NSW
- Azure
- Computer Science
- Bachelor's degree
- Annual leave
- Parental leave
Quick Apply
General Manager - Digital Innovation
Woolworths Group —Surry Hills NSW
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
1d
Revenue and Inventory Accounting Manager, Pacific
Nike —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Research

I want to receive the latest job alert for global interactive

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

global interactive jobs near

Operations Specialist

VGW Australia -
Sydney NSW

Quick Apply

Job Details

Qualifications

CRM software
Customer service
Salesforce
Marketing

Full Job Description

Operations Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Customer Engagement team, we are currently looking for a Operations Specialist to join the team.

The Operations Specialist works closely with the Operations Manager - Customer Engagement to develop and implement solutions that enhance the quality and efficiency of CRM operations. This role is focused on enabling the CRM function through the development and maintenance of a centralized Knowledge Base, technical documentation, and SOPs that support the team in delivering operationally efficient campaigns across global markets.

Key responsibilities will include:

Execute optimisations of CRM tools and platforms in line with the wider Customer Engagement strategy to ensure they are continually fit to service the changing needs of the Customer Engagement team, including but not limited to rebuilding queues/views and updates to contact automations.
Provide support with escalations from the customer facing teams.
Follow internal procedures, guidelines and policies especially around use of language as it relates to our Sweeps Model.
Build and maintain the CRM team Knowledge Base, ensuring process and compliance related documentation remain up to date at all times for all platform configurations and operational procedures, ensuring clarity and consistency across the team.
Thoroughly digest and assess all product changes, releases, and compliance/business model language changes, in order to make the necessary adaptations to related processes.
Collaborate with the CRM staff and Operations Manager - Customer Engagement to identify their needs and customer experience gaps and seek to solve them from an operational perspective. Ensure these needs and gaps are followed up on and closed out.

What you will bring to the role:

Minimum of 3 years of experience in an operations role supporting an online customer service organisation.
Expert knowledge of marketing technologies, tools and CRM Platforms.
2+ years demonstrated success in handling operational needs at large-scale customer service operations.
Demonstrated experience in mentorship, coaching or/and development.
Braze proficiency
Salesforce or comparable CRM experience.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

#LI-AA1

#LI-Hybrid

Quick Apply

Refine Your Search

global interactive jobs

Operations Specialist

Corporate Communications Coordinator

Youth Support Worker

International Media Manager - ANZ

Expressions of Interest - Veteran Careers at Accenture

Financial Reporting Analyst

Korean Speaking Livestreaming Host in United Arab Emirates!

Sales Associate - Chadstone

Senior AI Business Consultant

Data Modeller

Manager, Supply Chain Solution Delivery, Pacific

Expressions of Interest - First Nations Careers at Accenture

Integrated Producer - 12 month Max Term Contract

In-Store Visual Merchandiser - rebel VIC EAST/SOUTH EAST rCX Flagship

Senior Technical Account Manager

FP&A Senior Analyst – Group Planning & Reporting

Senior Financial Analyst

Senior Fullstack Engineer

General Manager - Digital Innovation

Revenue and Inventory Accounting Manager, Pacific

I want to receive the latest job alert for global interactive

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected