In-Demand Senior operations analyst Jobs in Docklands, Vic

Senior Continuous Improvement Analyst
RACV —Melbourne VIC
- Hybrid work
- Salesforce
- ERP systems
- Microsoft Office
3d
Senior Test Analyst - Rostering Project
Peter MacCallum Cancer Centre —Parkville VIC
- Up to $96,181 a year
- Overtime
- Management
- Clinic
- Analysis skills
- Annual leave
3d
Senior Intelligence Analyst x 2
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
17h
Senior Commercial Modelling Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Work from home
Investment Operations Analyst - Portfolio Accounting
Health Employees Superannuation Trust Australia —Melbourne VIC
- Microsoft Excel
- Parental leave
- Employee assistance program
Senior Finance Analyst - Residential Tenancies Bond Authority
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- ERP systems
3d
Senior Customer Insights Analyst
Crown Resorts —Melbourne VIC
- Full-time
- SQL
- Analytics
Head of Revenue Operations
Edrolo —Melbourne VIC
- Full-time
- SQL
- Business
Quick Apply
7d
Senior Analyst - Investment Compliance (12 month contract)
Hostplus —Melbourne VIC
- Full-time
- Financial services
- Wellness program
- Employee assistance program
Systems Analyst
PWC Australia —Southbank VIC
- $89,000 a year
- Azure
- ERP systems
- AWS
- Annual leave
13d
Senior ICT Business Analyst - Microsoft Dynamics 365
365 Mechanix Pty Ltd —Melbourne VIC
- $140,000.00 - $151,705.71 a year
- Full-time
- Azure
- APIs
- In-person
Quick Apply
18h
Senior Business Analyst - Fulfilment (15 Month Fixed Term Contract)
Kmart —Chadstone VIC
- Contract
- Agile
- Employee stock purchase plan
ServiceNow Support Analyst
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
7d
Sales Management Consulting Manager
Accenture —Melbourne VIC
- Full-time
- CRM software
- Management
- Sales
4d
Security Operations Centre Manager
Triskele Labs —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- No degree
- Work from home
Quick Apply
7d
Retail Electricity Analyst
Tesla —Melbourne VIC
- Full-time
- Engineering
- Finance
- SQL
- Employee stock purchase plan
- Health insurance
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Melbourne VIC
- Full-time
- CRM software
- DevOps
- AWS
Senior Analyst - Platforms Tax
AMP Limited —Melbourne VIC
- Full-time
- Management
- SQL
- Financial services
Manager Payroll Projects
Ramsay Health Care —Melbourne VIC
- Full-time
- Management
Quick Apply
7d

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Senior Continuous Improvement Analyst

RACV -
Melbourne VIC

Apply Now

Job Details

3 days ago

Qualifications

Salesforce
ERP systems
Business analysis
Visio
Microsoft Office
Analysis skills
Agile
Leadership
Communication skills

Full Job Description

Melbourne | RACV Head Office

12 Month Fixed Term | Hybrid Working

Competitive Salary | Attractive Employee Benefits

Join RACV and help shape the future of Finance Operations through process excellence, innovation and continuous improvement.

Reporting to the Continuous Improvement Manager, this is an exciting opportunity for an experienced Continuous Improvement professional to play a key role in driving process and system enhancements across our Finance Operations function.

Working across billing and finance operations, you will lead and support initiatives that improve customer invoicing, renewals, payment methods and payment channels, ensuring our processes continue to evolve in line with customer expectations and business needs. Acting as the bridge between business and technology teams, you will translate complex business requirements into practical solutions that deliver measurable outcomes for customers, members and employees.

What you'll be doing

As a Senior Continuous Improvement Analyst, you will

Review and analyse end-to-end billing and finance processes to identify opportunities to improve efficiency, effectiveness and customer experience.
Lead continuous improvement initiatives using LEAN and process improvement methodologies.
Facilitate workshops to identify opportunities, define future-state processes and drive solution outcomes.
Elicit, document and validate business and system requirements, particularly across ERP and finance-related platforms.
Partner with stakeholders to understand business needs, risks and operational requirements.
Support business case development, risk assessments and recommendations for process and system enhancements.
Develop user stories, functional requirements and documentation to support delivery and testing activities.
Oversee transition-to-support activities and ensure successful embedding of changes into business-as-usual operations.
Participate in post-implementation reviews and continuous improvement activities to drive ongoing optimisation.
Collaborating with delivery teams to support sprint planning and testing activities.
Creating and maintaining test cases and estimating testing effort.
Reviewing test outcomes and refining requirements where required.
Monitoring test progress and ensuring testing standards are consistently applied.
Participating in retrospectives and continuous improvement reviews to drive better delivery outcomes.
Facilitate workshops, meetings and presentations to ensure stakeholders remain informed and engaged.

What you’ll bring

Tertiary qualification in Business/Commerce, IT or related discipline with business analysis/ continuous improvement qualifications essential.
Senior Business Analyst certification
2+ years of proven experience in continuous improvement analytical experience from a similar role, including business analysis.
Previous experience leading a team directly reporting into you
Prior experience in solution design activities such as prioritisation, traceability, and documentation are essential.
Experience in working within the Finance or Insurance industry.
Extensive experience in requirements gathering, business analysis, project initiation and scoping
Strong knowledge of systems such as ERP and Salesforce
Experience in Process Mapping modelling
Strong knowledge of tools such as Atlassian, Office 365, process modelling tools such as Visio and draw.io essential.
Strong knowledge and experience of a broad range of IT technologies, processes, and delivery methods (Agile and Traditional “Waterfall”) preferred.
Excellent verbal and written communication skills
Strong stakeholder management and influencing skills
Demonstrated project management skills

What We Offer

Hybrid and flexible working arrangements.
Competitive salary and benefits.
Discounts on selected RACV products and services.
A supportive, collaborative and high-performing team culture.

Why join RACV

At RACV, our values of Innovation, Accountability, Care and Team guide how we work and how we show up for each other. We’re committed to creating a safe, inclusive and high‑performing environment where everyone can do their best work.

Application process

You can learn more about RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Please submit your CV via the link.

Apply Now

Refine Your Search

senior operations analyst jobs in docklands, vic

Senior Continuous Improvement Analyst

Senior Test Analyst - Rostering Project

Senior Intelligence Analyst x 2

Senior Commercial Modelling Analyst

Investment Operations Analyst - Portfolio Accounting

Senior Finance Analyst - Residential Tenancies Bond Authority

Senior Customer Insights Analyst

Head of Revenue Operations

Senior Analyst - Investment Compliance (12 month contract)

Systems Analyst

Senior ICT Business Analyst - Microsoft Dynamics 365

Senior Business Analyst - Fulfilment (15 Month Fixed Term Contract)

ServiceNow Support Analyst

Sales Management Consulting Manager

Security Operations Centre Manager

Retail Electricity Analyst

Head of GTM Operations

Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst

Senior Analyst - Platforms Tax

Manager Payroll Projects

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