JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
As a Facility Coordinator, you will be responsible for coordinating a broad range of workplace and facilities activities across Front of House and Back of House operations. This role is suited to an experienced coordinator who can operate independently within established frameworks, manage competing operational priorities, and confidently engage with stakeholders across multiple business functions.
You will act as a key workplace contact for employees, visitors, vendors, and service providers while supporting service delivery performance, workplace compliance, operational reporting, and customer experience outcomes. The role requires strong operational judgment, attention to detail, and the ability to proactively resolve day-to[1]day workplace issues in a fast-paced corporate environment.
What your day-to-day will look like:
Facilities Operations and Workplace Experience
Coordinate day-to-day workplace and facilities operations to support business continuity and workplace experience outcomes.
Support workplace requests, office presentation, amenities, moves, seating changes, and operational readiness activities.
Coordinate reactive and planned maintenance activities and liaise with landlords and building management on operational matters.
Provide responsive workplace support across front-of-house and back-of-house services
Mailroom, Administration and Operational Support
Coordinate mailroom, courier, workplace supplies, and general office support activities.
Support procurement and facilities administration including purchase orders, invoicing, accruals, supplier onboarding, and quotation management.
Maintain operational records, facilities documentation, trackers, and service[1]related administration.
Assist with operational scheduling, vendor access coordination, and general site support activities.
Meetings, Events and Workplace Technology
Coordinate meeting room operations, workplace scheduling, event support, and room readiness activities.
Support meeting and event logistics including catering, room setup, AV coordination, and workplace technology support.
Escalate workplace technology issues and support administration of workplace booking and event systems.
Vendor Coordination and IFM Service Delivery Support
Coordinate vendor activities, contractor access, and service provider scheduling across workplace and facilities operations.
Monitor service delivery performance, follow up outstanding actions, and escalate unresolved operational issues.
Support delivery of integrated facilities management services through effective vendor coordination, issue management, and operational support.
Safety, Security and Compliance
Support workplace health, safety, security, environmental, and compliance activities in line with operational standards and workplace policies.
Coordinate workplace inspections, emergency preparedness activities, access administration, and compliance documentation.
Escalate workplace risks, incidents, hazards, and compliance concerns appropriately.
Operational Reporting and Site Support
Support operational reporting, KPI/SLA tracking, governance activities, and maintenance of service records and operational dashboards.
Assist with audits, action tracking, reporting requirements, and onsite operational coordination.
Provide administrative and operational support to Facilities Management leadership and regional teams
Operational Performance and Continuous Improvement
Support operational reporting, KPI/SLA tracking, governance activities, and maintenance of service records and operational dashboards.
Assist with audits, action tracking, reporting requirements, and onsite operational coordination.
Provide administrative and operational support to Facilities Management leadership and regional teams.
Operational Performance and Continuous Improvement
Support continuous improvement initiatives to enhance workplace operations, service delivery, and customer experience outcomes.
Identify operational improvement opportunities and assist with implementation of workplace initiatives and process enhancements.
Participate in service reviews, operational meetings, and governance discussions while supporting achievement of KPIs and service standards.
Sound like you? To apply you need to be:
3–5 years’ experience in facilities coordination, workplace experience, hospitality, reception, or corporate office operations.
Strong understanding of workplace operations, building services, vendor coordination, and workplace health and safety practices.
Proven ability to manage competing priorities and resolve operational issues in a fast-paced, service-driven environment.
Strong communication, stakeholder engagement, and customer service skills.
Highly organised with strong attention to detail, sound judgement, and the ability to work independently.
Experience using CMMS platforms, workplace booking tools, visitor management systems, and Microsoft Office applications.
Relevant qualifications in Facilities Management, Business, Property, Hospitality, or related disciplines are advantageous.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ531381
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
