Location: St Leonards, Sydney, with the opportunity to be based on Hamilton Island as required.
Hamilton Island is one of Australia’s most iconic integrated tourism destinations, encompassing luxury hotels and resorts, food and beverage outlets, retail, marina operations, aviation, property and major commercial ventures. We are seeking an experienced Business Transformation Lead to partner with our Chief Operating Officer and Executive Leadership Team in shaping and delivering a coordinated enterprise transformation agenda across this diverse portfolio.
This is a high-impact opportunity for a strategic and commercially minded transformation leader who can bring structure, clarity and momentum to complex business priorities. Based at our St Leonards Head Office, you will strengthen strategic planning, investment governance and organisational change capability, ensuring key initiatives are effectively prioritised, adopted and positioned to deliver measurable business benefits.
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Partner directly with the Chief Operating Officer and Executive Leadership Team
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Shape the enterprise transformation agenda across one of Australia’s most diverse tourism portfolios
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Influence strategic priorities, investment decisions and business outcomes
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Lead enterprise-wide change, communications and adoption across major initiatives
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Join a collaborative leadership environment where your work will have a visible impact
As Business Transformation Lead, you will translate business strategy, executive priorities and emerging opportunities into clearly defined and coordinated initiatives. You will establish enterprise-wide visibility of the transformation portfolio, strengthen business cases and investment decisions, and ensure each initiative has clear ownership, governance and measures of success.
You will also lead the organisation’s change and communications capability, ensuring employees and operational teams are prepared to adopt and sustain new ways of working across people, processes and technology.
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Translate business strategy and executive priorities into clearly defined initiatives, outcomes and decision points
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Provide structured analysis, options and recommendations on complex or ambiguous business challenges
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Establish consistent processes for assessing, prioritising and governing transformation initiatives
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Identify dependencies, resource constraints, sequencing conflicts and change saturation across the enterprise portfolio
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Support business leaders in developing robust business cases, including investment requirements, risks, benefits and measures of success
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Coordinate investment governance forums, executive papers, decisions and follow-up actions
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Establish clear executive sponsorship, business ownership and accountability for strategic initiatives
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Assess operational impacts and provide a consolidated view of business readiness across people, processes and technology
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Set the organisational change and communications approach across the transformation portfolio
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Ensure initiatives have fit-for-purpose plans covering stakeholder engagement, communications, training, readiness and adoption
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Prepare concise, evidence-based executive and Board papers to support informed decision-making
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Lead and support the Change & Communications Lead, setting clear priorities and delivery expectations
You are an experienced transformation leader who combines strategic thinking with a practical, outcomes-focused approach. You can navigate ambiguity, turn complex information into clear recommendations and influence senior stakeholders through credibility, sound judgement and constructive challenge.
Highly organised and commercially astute, you understand how to balance day-to-day operational priorities with longer-term transformation goals. You bring structure and accountability to evolving priorities while avoiding unnecessary process or bureaucracy.
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Tertiary qualifications in Business, Commerce, Management, Strategy, Organisational Change or a related discipline
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At least eight years’ experience across strategy, transformation, business improvement, consulting or organisational change
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Demonstrated experience leading enterprise-wide transformation or complex cross-functional initiatives
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Experience leading organisational change, business readiness and communications to support successful adoption
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Strong understanding of portfolio prioritisation, investment governance, capacity planning and the balance between business-as-usual and transformation demand
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The ability to translate complex information into compelling executive narratives and Board-ready presentations
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Exceptional stakeholder management, communication and presentation skills
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Strong commercial acumen with the ability to challenge assumptions and influence business outcomes
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The ability to manage multiple priorities and deadlines with exceptional attention to detail
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A high level of integrity, professionalism and discretion when handling commercially sensitive information
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A genuine passion for hospitality excellence and the unique dynamics of a destination island resort
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
