In-Demand Technical support (bms & controls) | brisbane Jobs in Murarrie, Qld

Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
12d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
12d
Systems Administrator (Sitecore)
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
5d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
14d
IT Field Technician
ITECHNOLOGY AUSTRALIA —Brisbane QLD
- Up to $33.50 an hour
- Urgently hiring
- In-person
- Communication skills
Quick Apply
8h

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Service Desk Analyst - Transitions

Centorrino Technologies
Brisbane QLD

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year
12 days ago

Qualifications

ConnectWise
ITIL Certification
Customer service
Deployment
SharePoint
Working with Children Check
Communication skills

Full Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Transitions team in Australia.

As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

Requirements

What you’ll do:

Manage inbound and outbound calls and emails to investigate and resolve end user issues.
Triage inbound calls and tickets and escalate to senior teams when necessary.
Manage end user accounts and devices across modern platforms
Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
Create documentation and updating internal knowledge base.
Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

What you’ll bring:

Experience as an IT Service Desk Analyst
Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
Strong customer service orientation and ability to work well under pressure
Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Experience with IT service desk software and ticketing systems is ideal
A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues.
Have some exposure to the following and a keen willingness to work with the existing team to develop and learn in areas you are not confident:
- Networking fundamentals
- Employee lifecycle and access management
- SharePoint and OneDrive management and troubleshooting
- Modern application deployment
- Printer fleet management

Desirable:

Prior experience with ConnectWise
Prior experience with PowerShell scripting
Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
Confidence implementing and updating GPOs
Completion of Microsoft based certifications
Completion of an ITIL certification
Relevant tertiary qualification in Information Technology

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Hybrid working with team anchor days to support collaboration
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Quick Apply

Refine Your Search

technical support (bms & controls) | brisbane jobs in murarrie, qld

Service Desk Analyst - Transitions

Systems Administrator

ATS Service Desk Team Lead - APAC

Systems Administrator (Sitecore)

Training System Admin / Operator, ILS2

Senior ICT & Security Engineer

IT Field Technician

IT Field Technician

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