In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
12d
Front Office Technical Support Specialist
MNL Technologies —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- SQL
Quick Apply
5h
MS Core Cloud Specialist PS Core-2
Ericsson —Sydney NSW
- Computer science
- Management
- Education
12d
Work Health and Safety Coordinator
Achieve Australia —Blenheim Road NSW
- Full-time
- Annual leave
3h
MS Core Cloud Specialist Fixed Voice
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
12d
Technical Support Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
2d
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
12d
Network Technical Specialist for Infra
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $100,000 a year
- Full-time
- Databases
- AWS
- In-person
Quick Apply
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
1d
Workplace Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
7d
General Manager HSE | Experiences & Attractions
Journey Beyond —Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
5d
Warehouse Supervisor - Night
Linfox —Auburn NSW
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Parental leave
7d
Technical Support Engineer Team Leader
Genetec —Sydney NSW
- $90,000 - $100,000 a year
- Customer service
- Databases
- Administrative experience
Quick Apply
7d
Facilities Specialist
Tesla —Alexandria NSW
- Full-time
- Microsoft Office
- AI
- Communication skills
1d
Quality Advisor
Lendlease —Sydney NSW
- Full-time
- Management
- Construction experience
- Communication skills
- Annual leave
- Parental leave
Security Operations Centre Specialist
Optus —Macquarie Park NSW
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee discount
1h
Senior Analyst Line 1 Risk
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Parental leave
- Employee assistance program
Advanced Technical Support Engineer - LV distribution and metering devices
Schneider Electric —Macquarie Park NSW
- Full-time
- Schematics
- Data analysis skills
- Electrical experience
Claims Assessor
First Australian Company —Chatswood NSW
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Employee assistance program
- Referral program
Quick Apply
13d

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incident & problem specialist jobs near parramatta, nsw

Incident Manager

Ericsson -
Sydney NSW

Apply Now

Job Details

12 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Engineering
Data analysis skills
Problem management
Communication skills
Negotiation

Full Job Description

Join our Team

About this opportunity

We are seeking an experienced Incident Manager to join our Service Line Operations team. This critical NOC-based role manages high-severity incidents across customer networks, minimising impact and restoring service within agreed service levels. You will lead emergency management activities, coordinate technical and management bridges, engage support teams and drive prompt recovery while maintaining a strong customer focus. Success requires clear communication, calm decision-making, structured planning and ownership in a 24x7 shift environment.

What you will do

Lead service recovery across customer networks in a 24x7 shift environment, ensuring rapid resolution, minimal disruption and a positive customer experience.
Drive technical and management bridges for major incidents through to resolution and trouble ticket closure.
Own incident planning, communication, tracking and recovery activities from end to end.
Coordinate support teams, specialists, resources, facilities and systems during emergency events.
Verify customer notifications and manage periodic updates, bridge communications and stakeholder briefings.
Lead escalation discussions and initiate management escalations when required.
Act as lead facilitator and single point of contact within Ericsson’s internal management structure during emergency events.
Support event reports, root cause analysis, post-incident reviews and recurring event analysis.
Develop and refine process documents, methods and instructions to support new solutions and continuous improvement.
Ensure secure remote access, customer documentation controls and completion of the Incident Manager checklist.

You will bring

Degree in Engineering, preferably Electronics, Computer Science, Telecommunications or equivalent.
ITIL V4 Foundation and/or ITIL Service Transition certification preferred.
Proven ability to lead technical teams during high-pressure incident situations.
Strong network knowledge; telecom product and Ericsson experience are advantageous.
Ability to assemble the right specialists and resources for effective service restoration.
Sound judgement in balancing event data collection with rapid service recovery.
Calm, assertive communication style with strong customer service skills.
Open-minded problem-solving approach, with strengths in improvement management, data analysis, negotiation and customer success.
Experience coaching and mentoring global support specialists through emergency recovery.
Knowledge of service delivery models, strategy, problem management, performance management, knowledge transfer and Ericsson business processes.
Understanding of the Ericsson portfolio; exposure to machine learning is an advantage.
Strong English communication skills with customers, stakeholders and technical teams.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Australia (AU) || Sydney

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Incident Manager

Front Office Technical Support Specialist

MS Core Cloud Specialist PS Core-2

Work Health and Safety Coordinator

MS Core Cloud Specialist Fixed Voice

Technical Support Engineer

MS Core Cloud Specialist CS and IMS-2

Network Technical Specialist for Infra

Support Engineer

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Workplace Support Analyst

General Manager HSE | Experiences & Attractions

Warehouse Supervisor - Night

Technical Support Engineer Team Leader

Facilities Specialist

Quality Advisor

Security Operations Centre Specialist

Senior Analyst Line 1 Risk

Advanced Technical Support Engineer - LV distribution and metering devices

Claims Assessor

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