In-Demand Support analyst Jobs in Canberra Act

Service Request Senior Analyst
Accenture —Canberra ACT
- Full-time
- Management
- Parental leave
5d
Solution Architect
BAE Systems —Canberra ACT
- Azure
- AWS
- Presentation skills
EY External Security Vetting Analyst - Experienced NV2 Vetter
EY —Canberra ACT
- Part-time
- Recruiting
- Parental leave
14d
One (1) Senior Cyber Security Governance Analyst
eWorldWatch Pty Ltd —Canberra ACT
- $130 - $150 an hour
- Weekend availability
- In-person
Quick Apply
11d
Senior Data Analyst
AC3 —Canberra ACT
- Full-time
- Analytics
Quick Apply
Infrastructure Analyst | Full-time Temporary
Infrastructure Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
1d
Systems Analyst *Australian Citizens Only*
FinXL —Canberra ACT
- Contract
- Management
- Analysis skills
- Agile
8d
Senior Cyber Security Governance Analyst
radk tech pty ltd —Canberra ACT
- From $150 an hour
- Contract
- In-person
Quick Apply
11d
eSafety - Cyber Security Analyst, APS 6
Australian Communications and Media Authority —Canberra ACT
- Full-time
- Communication skills
5d
Senior Systems Administrator (Infrastructure Engineer)
Centorrino Technologies —Canberra ACT
- Contract
- Scripting
- Communication skills
Quick Apply
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
Senior Cyber Security Governance Analyst
Worklogix —Canberra Capital Hill ACT
- $120 - $140 an hour
- Contract
- In-person
- Work from home
Quick Apply
8d
Senior Cyber Security Governance Analyst
The Business Agility Group —Canberra ACT
- Full-time
8d
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
6d
Clinical Analyst - Australia
GeneDx —Canberra ACT
- $202,000 - $230,000 a year
- Remote
- Medicine
- Doctoral degree
- Microsoft Office
Senior Cyber Security Governance Analyst - Contract
Centorrino Technologies —Canberra ACT
- Weekend availability
- Analysis skills
- Communication skills
Quick Apply
8d
Enterprise Architect (Lead Cloud Applications Migration Architect)
Unisys —Canberra ACT
- Azure
- AWS
- Presentation skills
7d
Business Analyst - EL 1
Australian Taxation Office —Canberra ACT
- $129,551 - $141,239 a year
7d
Cortex XSIAM SME / Engineer
Showtime Consulting —Canberra ACT
- Azure
- AWS
- Analysis skills
12d
NBA Designer
Showtime Consulting —Canberra ACT
- Management
- SQL
- Analysis skills
5d

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support analyst jobs near canberra act

Service Request Senior Analyst

Accenture -
Canberra ACT

Apply Now

Job Details

Full-time
5 days ago

Benefits

Parental leave

Qualifications

ITIL Certification
Management
ITIL
ServiceNow

Full Job Description

Are you passionate about driving service excellence and continuous improvement? We are seeking a skilled and motivated Service Request Analyst to champion our Service Request & Catalogue practices. In this pivotal role, you will ensure alignment with ITIL standards, conduct regular audits for accuracy and compliance, and lead initiatives to streamline and enhance our service catalogue.

Role Responsibilities:

Management of Service Request & Catalogue practices, ensuring best-in-class alignment with ITIL frameworks.
Conduct audits of service requests and catalogue items to maintain accuracy, relevance, and compliance.
Drive Continuous Service Improvement (CSI) initiatives for service requests and catalogue offerings.
Simplify and optimize the service catalogue to improve usability and reduce complexity.
Collaborate with service owners and technical teams to define request models, approval processes, and fulfilment workflows.
Develop and maintain dashboards and reports to monitor request volumes, performance metrics, and emerging trends.
Establish onboarding programs and provide guidance for new services and teams engaging with the catalogue.
Translate technical and process details into clear, actionable information for non-technical stakeholders.

What is Required:

Proven experience in Service Request and Catalogue Management.
Strong understanding of ITIL processes, with practical application in real-world environments.
ITIL 4 Foundations certification or equivalent practical IT Service Continuity Management (ITSCM) experience preferred.
Familiarity with ITSM tools, especially ServiceNow.
Experience working in large-scale enterprise or government settings.
Ability to translate complex technical information into clear, practical language for non-technical audiences.

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centred around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

Apply Now

Refine Your Search

support analyst jobs in canberra act

Service Request Senior Analyst

Solution Architect

EY External Security Vetting Analyst - Experienced NV2 Vetter

One (1) Senior Cyber Security Governance Analyst

Senior Data Analyst

Infrastructure Analyst | Full-time Temporary

Systems Analyst Australian Citizens Only

Senior Cyber Security Governance Analyst

eSafety - Cyber Security Analyst, APS 6

Senior Systems Administrator (Infrastructure Engineer)

Business Analyst

Senior Cyber Security Governance Analyst

Senior Cyber Security Governance Analyst

SOC Analyst

Clinical Analyst - Australia

Senior Cyber Security Governance Analyst - Contract

Enterprise Architect (Lead Cloud Applications Migration Architect)

Business Analyst - EL 1

Cortex XSIAM SME / Engineer

NBA Designer

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