In-Demand Electronics technician Jobs in St Leonards, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
11d
Air-Conditioning & Refrigeration Technician (NSW)
SP&R —Sydney NSW
- Mechanic experience
- Customer service
- Time management
Service Planner
Atlas Copco Group —Sydney NSW
- CRM software
- Customer service
- Microsoft Office
11d
MR Driver / Service Technician
The Oil Man PTY Limited —Paramatta NSW
- $32 - $38 an hour
- Overtime
- Hospitality
- Customer service
- Cooking
Quick Apply
14d
Field Service Supervisor Power NSW
Vertiv —Sydney NSW
- Microsoft Office
- Negotiation
Customer Engineer - Power, NSW
Vertiv —Sydney NSW
- Contract
- Microsoft Office
- Negotiation
TECHNICAL SALES REPRESENTATIVE
Clarke & Severn Electronic Solutions —Hornsby NSW
- Full-time
- CRM software
- Sales
- Microsoft Office
Used Car Technician, Alexandria
Tesla —Alexandria NSW
- Full-time
- Mechanic experience
13d
Global Technical Product Advisor, Can-Am Off-Road
BRP —Sydney NSW
- Hybrid work
- CRM software
- Google Suite
- Schematics
- Annual leave
Registered Nurse (Angiography)
Macquarie University Hospital —Macquarie University NSW
- $82,666 - $110,115 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- University
Vehicle Service Technician / Automotive Mechanic, Chatswood
Tesla —Chatswood NSW
- Full-time
- Mechanic experience
4d
Vehicle Service Technician / Automotive Mechanic, Alexandria
Tesla —Alexandria NSW
- Full-time
- Mechanic experience

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

11 days ago

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

electronics technician jobs in st leonards, nsw

Service Delivery Team Leader – Sydney

Air-Conditioning & Refrigeration Technician (NSW)

Service Planner

MR Driver / Service Technician

Field Service Supervisor Power NSW

Customer Engineer - Power, NSW

TECHNICAL SALES REPRESENTATIVE

Used Car Technician, Alexandria

Global Technical Product Advisor, Can-Am Off-Road

Registered Nurse (Angiography)

Vehicle Service Technician / Automotive Mechanic, Chatswood

Vehicle Service Technician / Automotive Mechanic, Alexandria

More jobs to discover

I want to receive the latest job alert for electronics technician in st leonards, nsw

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