In-Demand Support analyst Jobs in Canberra Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
14d
IT Talent Community - Multiple Opportunities
DXC Technology —Canberra ACT
- Full-time
- Agile
- In-person
- Communication skills
2d
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
9d
HR Systems Support Assistant
Australian National University —Canberra ACT
- $81,296 - $87,954 a year
- Full-time
- Management
- Administrative experience
- Communication skills
4d
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
6d
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
EY External Security Vetting Senior Analyst
EY —Canberra ACT
- Recruiting
- Communication skills
- Time management
- Parental leave
Senior Business Analyst - IDAM
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Hybrid work
- University
- Recruiting
- Agile
- Parental leave
2d
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
11d
PKI Analyst / Developer (Jellyfish)
Accenture —Canberra ACT
- Full-time
- Scripting
- On-the-job training
- Parental leave
Behaviour Support Practitioner
The Centre for Positive Behaviour Support —Deakin ACT
- $73,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
- Parental leave
Quick Apply
Customer Success Engineer, Australia
ExtraHop —Canberra ACT
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
- Tuition reimbursement
- Annual leave
13d
Senior Cyber Security Governance Analyst - Contract
Centorrino Technologies —Canberra ACT
- Weekend availability
- Analysis skills
- Communication skills
Quick Apply
APS6 Analysts, Markets Group
Australian Government —Canberra ACT
- Administrative experience
- AI
1h
SIEM Engineer- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Leadership
- On-the-job training
- Parental leave
Senior Cyber Security Governance Analyst
The Business Agility Group —Canberra ACT
- Full-time
Business Analyst - APS 6 (Affirmative measure - Aboriginal and Torres Strait Islander employment)
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
- Analysis skills
5d
Data Warehouse Architect
Leidos —Canberra ACT
- Full-time
- Azure
- SQL
- AWS
- Annual leave
5d
Finance Officer
Downer Group —Canberra ACT
- Communication skills
DevOps Engineer / Senior Analyst (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- DevOps
- Master's degree

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
14 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in canberra act

ICT Customer Support Officer – Service Desk Analyst

IT Talent Community - Multiple Opportunities

Senior Test Analyst

HR Systems Support Assistant

Service Desk Analyst

SOC Analyst

EY External Security Vetting Senior Analyst

Senior Business Analyst - IDAM

Associate Software Analyst - Enterprise Services (APS 5)

PKI Analyst / Developer (Jellyfish)

Behaviour Support Practitioner

Customer Success Engineer, Australia

Senior Cyber Security Governance Analyst - Contract

APS6 Analysts, Markets Group

SIEM Engineer- AU Citizen with Security Clearance

Senior Cyber Security Governance Analyst

Business Analyst - APS 6 (Affirmative measure - Aboriginal and Torres Strait Islander employment)

Data Warehouse Architect

Finance Officer

DevOps Engineer / Senior Analyst (AU Citizen with Security Clearance)

I want to receive the latest job alert for support analyst in canberra act

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