In-Demand Helpdesk support Jobs in Australia

Advanced Care Support Helpdesk Worker
Victorian Government —Melbourne VIC
- $97,429 - $109,593 a year
- Full-time
- Recruiting
- Communication skills
18h
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Advanced Care Support Helpdesk Worker
Department of Families, Fairness and Housing —Melbourne VIC
- Full-time
- Recruiting
- Communication skills
21h
Office Manager / Executive Assistant
INTREC Management —Victoria
- Office
- Microsoft Office
- Administrative experience
- Referral program
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
3d
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
12d
Senior Support Analyst
Woolpert —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Customer service
- Education
- Health insurance
- Employee assistance program
Quick Apply
HR Assist Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Administrative experience
6d
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
3d
Network & IT Systems Engineer
Andromeda Robotics —Southbank VIC
- Full-time
- APIs
- AI
- Health insurance
Quick Apply
12d
Senior Project Officer - Payroll, Event Workforce
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- Research
- Administrative experience
- Supervising experience
4d
Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Oracle Fusion HCM
Pyramid Global Technologies —New South Wales
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
5d

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Advanced Care Support Helpdesk Worker

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$97,429 - $109,593 a year
18 hours ago

Qualifications

Recruiting
Working with Children Check
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $97,429 - $109,593

Grade: CYF3

Occupation: Child protection

Location: Melbourne - Southern suburbs

Reference: VG/00683081

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Care Support Help Desk (CSHD) Advanced Worker reports to the CSHD Coordinator and works closely with the CSHD team. The position also works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organizations to support best outcomes for children in statutory care.

The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

ACCOUNTABILITIES INCLUDE

The Advanced Worker will have specific responsibility to undertake priority care support tasks.
It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
The successful applicant will be organised, relationships-focused, and demonstrate excellent written and verbal communication skills, collaboration, and innovation.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
For more information on what this means, and all other requirements, please see the .

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Applications close Monday 7 September 2026 at 11.59pm

Posted

24 August 2026

Apply Now

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