In-Demand It Jobs in Brisbane Qld

ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
9d
Commercial Systems Implementation Administrator
Monadelphous —Brisbane QLD
- Full-time
- Analysis skills
- Construction experience
- Communication skills
9d
Talent Acquisition Lead – IT
JUARA IT SOLUTIONS —Brisbane QLD
- Full-time
- Bilingual
- Management
- English
Quick Apply
Solution Architect - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Management
- Databases
- AWS
- Health insurance
- Parental leave
SAP Solution Architect - S/4HANA Conversion & SDT
Infosys —Brisbane QLD
- $192,845 - $209,939 a year
- Management
- Computer Science
- Bachelor's degree
- Health insurance
- Parental leave
IT Systems Administrator
Andonis Cafe & Bar —Yeerongpilly QLD
- $54,000 - $75,000 a year
- Part-time
- In-person
- Café
Quick Apply
5d
AI Solutions Architect (Azure AI Foundry & Agentic AI)
Avanade —Brisbane QLD
- Azure
- Databases
- AWS
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
10d
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
3d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
Solution Architect
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Work from home
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
3d
IT/OT Network & Security Engineer
New Hope Group —Brisbane QLD
- Full-time
5d
Salesforce Solution Architect
Ezidebit AUS —Brisbane QLD
- $170,000 - $190,000 a year
- Full-time
- Sales
- Salesforce
- DevOps
Quick Apply
6d
Customer Service Travel Helpdesk
Allianz —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Senior Optical Network Engineer
Superloop —Brisbane QLD
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
IT Project Engineer
Cadence Connect —Brisbane QLD
- Full-time
- Hybrid work
- Azure
5d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
Solutions Architect (MSP)
New Era Technology —Brisbane QLD
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Analysis skills
Quick Apply

I want to receive the latest job alert for it in brisbane qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near brisbane qld

ATS Service Desk Team Lead - APAC

Applied Medical -
Geebung QLD

Apply Now

Job Details

Full-time
9 days ago

Benefits

Employee assistance program

Qualifications

Asset management
Desktop support
TCP
ITIL Certification
Management
Incident management
Software troubleshooting
SCCM
Deployment
ATS
Research
Microsoft Office
Bachelor's degree
IT support
DNS
Business
Intune
Information Technology
VPN

Full Job Description

_________________________________________________________________________________:

We are seeking a motivated and driven Service Desk Team Lead to take ownership of our Service Desk function and drive excellence across IT support services. This is an exciting opportunity for someone ready to hit the ground running and truly make the role their own.

If you are looking to take the next step in your career and would love the opportunity to drive improvements both locally and globally, we encourage you to apply.

About Applied Medical:

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid growth and expansion worldwide.

What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care.

Be part of our growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community, and the environment.

About the Role:

As a Service Desk Team Lead, you will be responsible for overseeing the daily activities of the Service Desk Analysts to ensure that end users receive the appropriate assistance. You will provide guidance to technicians in the daily execution of their duties aligned to Applied’s global processes and standards and be the first point of contact for any service delivery escalations. The Service Desk Team Lead will also innovate and influence both local and global IT operations.

Your responsibilities will include:

Provide high-level IT support to users and business units across the organisation
Lead the day-to-day operations of the Service Desk, ensuring efficient incident and request management
Manage procedures for identification, prioritisation, escalation, and resolution of incidents
Monitor, track, and coordinate Service Desk functions to meet service levels and business expectations
Lead, mentor, and develop Service Desk Analysts, fostering a high-performing and customer-focused team
Drive continuous improvement initiatives locally and contribute to global Service Desk enhancements
Participate in and contribute to IT projects across the APAC region, including user, system, and hardware support
Act as a trusted advisor to stakeholders, building strong cross-functional relationships
Analyse Service Desk trends and produce reports to inform decision-making and improve performance
Conduct research to identify opportunities to enhance processes, tools, and procedures
Support major incident management and contribute to Root Cause Analysis (RCA) documentation
Stay current with emerging technologies and industry best practices
Perform other duties and responsiblitites as required

About You:

A visionary leader with a big-picture mindset and a passion for continuous improvement
Proven ability to lead, influence, and develop teams in a fast-paced environment
Strong customer service mindset with the ability to build trusted relationships
Comfortable working cross-functionally and across global teams
Ability to navigate ambiguity, solve complex problems, and make sound decisions
Proactive, adaptable, and driven to deliver meaningful outcomes
Ability to travel internationally as required

Skills, Experience, and Qualifications:

Bachelor’s degree in Information Technology, Business (IT major), or related field
ITIL V3 or V4 Foundation certification (required)
Minimum 5 years’ experience in a Service Desk, IT Support, or MSP environment
Desktop, laptop and iOS software and hardware troubleshooting skills

Experience or relevant knowledge of:

Microsoft Windows 11 desktop operating systems
Microsoft 365 suite
Intune/SCCM/AutoPilot Deployment technologies
Asset Management
Operational knowledge of Active Directory and Entra
Exchange Mailbox management and cloud services as found in the M365 suite
Understanding of networking concepts (TCP/IP, VPN/Tunnelling, DNS, VLANS) and the ability to troubleshoot
Remote support management tools

Why Applied Medical?

Work for a market leader who is proud to have a significant and sustainable impact on healthcare
A diverse work environment with an industry-leading culture of learning, development, and inclusion
Your wellness is important to us; Employee Assistance Program is available to all team members and their families
New Fitness & Wellbeing Benefits platform - WHEREFIT
Permanent and secure role with opportunity for flexible work arrangement upon completion of probation
Brand new office located in Geebung QLD
Professional office environment with supportive, welcoming management and team members

Apply Now

Refine Your Search

it jobs in brisbane qld

ATS Service Desk Team Lead - APAC

Commercial Systems Implementation Administrator

Talent Acquisition Lead – IT

Solution Architect - South Bank, QLD

SAP Solution Architect - S/4HANA Conversion & SDT

IT Systems Administrator

AI Solutions Architect (Azure AI Foundry & Agentic AI)

IT Help Desk Officer

IT Support Officer - Contract

Systems Administrator

IT Support Engineer

Solution Architect

Technical Support (BMS & Controls) | Brisbane

IT/OT Network & Security Engineer

Salesforce Solution Architect

Customer Service Travel Helpdesk

Senior Optical Network Engineer

IT Project Engineer

Training System Admin / Operator, ILS2

Solutions Architect (MSP)

I want to receive the latest job alert for it in brisbane qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected