In-Demand Program manager Jobs in Parramatta, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
SAP Program Manager
Infosys —Sydney NSW
- $235,889 - $250,588 a year
- Contract
- PMP
- Communication skills
- Employee assistance program
- Gym membership
3d
Senior Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Marketing
- Commuter assistance
- Health insurance
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- AI
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
Program Manager, Scaled Sales, Google for Education
Google —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
11d
Senior Security Technical Program Manager, AWS Security
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
- Leadership
SWSLHD - Court Diversion Program Manager (Health Manager Lvl 2) - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $118,821 - $140,201 a year
- Full-time
- Patient care
- Leadership
- Communication skills
- Annual leave
- Parental leave
5d
Program Director - Credit Risk
Westpac Group —Sydney NSW
- Full-time
- Agile
- Communication skills
5d
Capture & Bid Manager - Sovereign Space Programmes
Viasat, Inc. —Auburn NSW
- Full-time
- Management
- Microsoft Office
- Master's degree
6d
Capture & Bid Manager - Sovereign Space Programmes
Viasat —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Master's degree
6d
Innovation Programme Manager, APAC
Lightsource BP —Sydney NSW
- Contract
- Microsoft Powerpoint
- PMP
- English
- Health insurance
7d
Program Director - IT Airline Operations
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Master's degree
- Work from home
11d
Project and Program Director - REIC PMO
Equinix —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
12d
Program Delivery Lead
oOh! —North Sydney NSW
- Full-time
- Parental leave
- Employee assistance program
Technical Project Manager
DXC Technology —Macquarie Park NSW
- Full-time
- Computer Science
- PMP
- Engineering
Director, Compliance Program Management (Fixed Term)
Western Union —Sydney NSW
- Full-time
- PMP
- Data analysis skills
- Finance
Senior Manager, Shipping Programs
eBay Inc. —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- AI
Project Manager and Reporting Support
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
- Annual leave
- Work from home
Senior Project Manager - Data Centres
WSP —Sydney NSW
- Bachelor's degree
- Leadership
- Employee stock purchase plan

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Senior Customer Success Program Manager

SAP Program Manager

Senior Program Manager, AU Global Store

Sr Program Manager, AU OTR ACES

Strategic Program Manager, AWS Professional Services

Program Manager, Scaled Sales, Google for Education

Senior Security Technical Program Manager, AWS Security

SWSLHD - Court Diversion Program Manager (Health Manager Lvl 2) - Perm FT

Program Director - Credit Risk

Capture & Bid Manager - Sovereign Space Programmes

Capture & Bid Manager - Sovereign Space Programmes

Innovation Programme Manager, APAC

Program Director - IT Airline Operations

Project and Program Director - REIC PMO

Program Delivery Lead

Technical Project Manager

Director, Compliance Program Management (Fixed Term)

Senior Manager, Shipping Programs

Project Manager and Reporting Support

Senior Project Manager - Data Centres

I want to receive the latest job alert for program manager in parramatta, nsw

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