Process Management Officer, Clerk Grade 5/6, NSW Wollongong or Sydney (Rhodes)
- Join a dynamic and innovative agency committed to simplifying how we work and improving experiences for our members, volunteers and communities.
- Be part of a team that is shaping the future of process management and continuous improvement across NSW SES.
- Help create and manage clear, accessible and easy-to-use process information that enables staff and volunteers to work effectively and confidently.
- Work in a volunteer-based agency supporting communities across New South Wales.
- Full-time temporary opportunity available until 30 June 2028.
- Location: Wollongong or Sydney.
About the opportunity
Do you enjoy helping people access clear, accurate and easy-to-follow information that makes their work simpler and more effective?
We are looking for a Process Management Officer to support the creation, maintenance and governance of NSW SES's processes for staff and volunteers.
In this role, you will work closely with Process Owners, subject matter experts and stakeholders across the organisation to ensure processes are documented, maintained, reviewed and published in line with established standards. You will provide quality assurance, governance support, reporting and advice, while helping staff and volunteers effectively use process management tools, standards and practices.
You will play an important role in supporting organisational consistency, process maturity and continuous improvement across NSW SES.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.
About you
To be successful in this role you will:
- have experience supporting process management, governance, quality assurance or continuous improvement activities;
- be able to translate complex information into clear, practical and user-friendly process documentation;
- be highly organised, with strong attention to detail and a commitment to quality and accuracy;
- be a collaborative and proactive team player, who takes initiative to solve problems;
- be confident collaborating with diverse stakeholders to gather information, provide guidance and support the consistent application of process standards;
- have experience using digital tools and systems to document, manage and improve business processes;
- be passionate about creating clear, accessible and member-focused information that helps people work effectively.
What we can offer you
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements.
Attractive salary package of up to $128,741.80 (salary range $102,936.00 - $113,579.0- . Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading.
- Flexible work options working within operational requirements.
- Mental Health & Wellbeing programs and services.
- Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills.
- Comprehensive immunisation programs.
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.
How to apply
Your application should include as separate attachments:
- A cover letter (maximum one page) outlining your interest in the role and briefly addressing the essential requirements, including your experience working with process governance, documentation, quality assurance, stakeholder engagement, and the application of process management standards and practices.
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.
Want to know more?
If you want to know more about this opportunity, please contact Ben Brabazon,
[email protected].
The role description is available here.
Talent Pool
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.
For more information on how to apply for a role in the NSW Public Sector please
Applications close: Sunday 2 August 2026, 11:55pm.
The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.
