In-Demand Implementation & activation manager Jobs

Customer Success Manager - Japanese Speaker
TeamViewer Germany GmbH —Adelaide SA
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
Customer Success Manager - Korean Speaker
TeamViewer Germany GmbH —Adelaide SA
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
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News Corp —Sydney NSW
- Contract
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- Communication skills
- Marketing
- Work from home
- Parental leave
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H&M —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
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Mirvac —Ultimo NSW
- Weekend availability
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- Budgeting
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2d
Senior Brand Manager
hipages Group —Sydney NSW
- Hybrid work
- Management
- Marketing
- Research
Quick Apply
2d
Commercial Operations Manager
World Rugby —Sydney NSW
- Full-time
- In-person
- Communication skills
- Work from home
8h
Brand Governance | Senior Associate
PWC Australia —Sydney NSW
- Management
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- SharePoint
- Annual leave
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Senior Partner Development Specialist - Connect, ANZ Partner
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
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Salesforce Marketing Cloud (SFMC) Campaign specialist
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- Scripting
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Senior Digital Activation Executive (Social & Programmatic)
Publicis Groupe Holdings B.V —Pyrmont NSW
- $75,000 - $80,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
4d
Solutions Engineer - Spend/ERP
Airwallex —Sydney NSW
- Full-time
- PMP
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Digital Marketing Specialist (Search, Social, Prog)
Aussie Broadband —Melbourne VIC
- Full-time
- Analysis skills
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- In-person
- Annual leave
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Paid Growth Strategist
carsales —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
Quick Apply
Front of House Manager
Royal Stacks —Croydon VIC
- $40 - $55 an hour
- Part-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Clinical Trial Coordinator II
Thermo Fisher Scientific —Sydney NSW
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
7d
Visual Merchandising Specialist | Booragoon
Lululemon —Booragoon WA
- Weekend availability
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- Merchandising
- Annual leave
- Employee discount
Senior Clinical Research Associate - FSP
Parexel —Remote
- Weekend availability
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Performance Manager (Search, Social, Prog)
Publicis Groupe Holdings B.V —Southbank VIC
- $90,000 - $100,000 a year
- Analysis skills
- Communication skills
Quick Apply
4d
Digital Activations Director
Havas Group —Sydney NSW
- Full-time
- Presentation skills
- Leadership
- Communication skills

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Customer Success Manager - Japanese Speaker

TeamViewer Germany GmbH -
Adelaide SA

Quick Apply

Job Details

Qualifications

CRM software
Management
Salesforce
Japanese
Communication skills

Full Job Description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Customer Success Manager at TeamViewer, you will play a critical role in ensuring our customers realize the full value of our solutions. You will own a portfolio of customers, proactively drive value and adoption, support business outcomes, and help maintain and grow long-term relationships. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to expansion while collaborating closely with Sales, Support, Product, and Marketing teams. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to renewal and expansion while collaborating closely with Sales, Support, Product, and Marketing teams.

Serve as the primary onboarding to act for assigned customers, building strong, long‑term relationships with key stakeholders and decision-makers.
Conduct regular business reviews (IE: QBRs and EBRs) to assess adoption, performance, and alignment with customer goals.
Drive customer engagement by understanding their business needs and recommending best practices for maximizing TeamViewer’s value.
Lead smooth onboarding journeys, ensuring customers are properly set up, trained, and supported throughout the initial implementation phase.
Monitor usage and proactively identify opportunities to improve activation, adoption, and product utilization. Identify customer risks early and engage cross-functional teams to support retention strategies.
Manage churn risks and work with internal teams to address customer challenges quickly and effectively.
Champion customer needs internally to remove obstacles and enhance their overall experience.
Identify expansion opportunities, such as additional licenses, product add‑ons, or region/business unit growth.
Partner with Sales and Renewals to support upsell conversations, prepare proposals, and drive successful contract renewals.
Collaborate with Support to address escalations and ensure timely resolution of customer issues.
Provide feedback to Product Management based on customer insights, adoption patterns, and feature requests.
Work with Marketing and Enablement teams to share customer success stories and contribute to knowledge‑base content.
Track key customer metrics such as adoption, usage trends, health scores, and renewal forecasts.
Maintain accurate and timely documentation of all customer interactions within CRM and Customer Success tools.

Requirements

Native-level Japanese and strong English communication skills are required.
3+ years of experience in Customer Success, Account Management, or a related customer facing role in SaaS or technology.
Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders.
Proven ability to manage multiple accounts and priorities in a fast‑paced environment.
Demonstrated success using data to drive decisions and improve customer outcomes.
Experience with remote connectivity, IT management, or enterprise SaaS environments.
Familiarity with CRM tools (e.g., Salesforce) and Customer Success platforms (e.g., Planhat, Gainsight, etc.).
Ability to manage cross-cultural relationships and work effectively with global internal teams

What we offer

Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Quick Apply

Refine Your Search

implementation & activation manager jobs

Customer Success Manager - Japanese Speaker

Customer Success Manager - Korean Speaker

Event Marketing Manager

Visual Merchandising Manager - Sales Market AUNZ

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Senior Brand Manager

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Brand Governance | Senior Associate

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Solutions Engineer - Spend/ERP

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Clinical Trial Coordinator II

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Digital Activations Director

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