Description
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Explore Leidos Australia Careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Capacity and Availability Manager plays a key role in delivering ITIL® 4 aligned services within a SIAM shared-resource model. In this role, you will provide cross-practice oversight, lead Capacity and Availability practices, and ensure alignment with customer policies and practice definitions. You will support governance forums, foster strong stakeholder engagement, and champion continual improvement across service delivery practices.
Key Responsibilities
Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums
Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters
Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies
Create and manage Capacity, Availability, and Performance plans including forecasting, trending, and analysis
Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality
About You and What You'll Bring
Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross-practice exposure
Strong communication and stakeholder engagement skills, with the confidence to facilitate across diverse teams
Skilled in ServiceNow reporting, dashboarding, and driving data quality improvements
Highly organised and proactive, with the ability to manage multiple priorities and lead continuous improvement initiatives
ITIL® 4 Foundation certified (required), with SIAM and advanced ITIL certifications highly regarded
This role does require the successful applicant to be an Australian Citizen and be able to gain and maintain a Baseline level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do meaningful work, feels supported, valued, and respected, and has equal access to opportunities to thrive.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – virtual / face-to-face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at [email protected] for support.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
