In-Demand Customer excellence representative Jobs in Parramatta, Nsw

Customer Service Representative (North Sydney or Hamilton)
Graymont —North Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
3d
APAC Business Development Representative (BDR) Manager
Fivetran Data Australia Pty Ltd. —Sydney NSW
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
PAM - ANZ Accenture
FICO —Sydney NSW
- Full-time
- Opportunities for advancement
Relationship Support Officer
McMillan Shakespeare —Chatswood NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
Associate Product Specialist Distal Extremities - NSW South (Wollongong)
Arthrex —Sydney NSW
- Communication skills
- Time management
Medical Sales Representative - Primary Care (GP)
Bayer —Pymble NSW
- Full-time
- CRM software
- Sales
- Marketing
13d
Demand Generation Sales Leader, Growth team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
12d
Director - Novated Leasing & Salary Packaging
FleetPartners —Sydney NSW
- Hybrid work
- Sales
- Leadership
- Annual leave
- Parental leave
Quick Apply
9d
Head of Sales, Total Shoulder Arthroplasty, Australia
Arthrex —Sydney NSW
- Sales
- Bachelor's degree
- Business
Major Incident & Problem Specialist
Fujitsu —Lidcombe NSW
- Management
- Analysis skills
- Communication skills
12d
Freight Forwarder, Transport
DSV —Alexandria NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Senior People Generalist / HR Manager
Xpansiv —Sydney NSW
- $135,000 - $150,000 a year
- Full-time
- Human resources
Lead Industry Manager - SMB
Pinterest —Sydney NSW
- Management
- Analysis skills
- Bachelor's degree
Sales Engineer
Ingersoll Rand —Smithfield NSW
- Time management
Building Analytics Engineer
Johnson Controls —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
5d
Quality Control Manager - Electronics Manufacturing
Advanced Navigation —Sydney NSW
- Bachelor's degree
- Software development
- Manufacturing
Senior Cost Accountant
Anduril Industries —Sydney NSW
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Quick Apply
Senior Pharmacovigilance Specialist
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- English
- Communication skills
2d
Senior Director, Marketing APAC
Hourglass Cosmetics —Sydney NSW
- Leadership
- Communication skills
- Marketing
Quick Apply
Shift Technician
CBRE —Sydney NSW
- 12 hour shift

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Customer Service Representative (North Sydney or Hamilton)

Graymont -
North Sydney NSW

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

CRM software
Cognos
Sales support
JD Edwards
Customer service
SAP
Salesforce
ERP systems
Logistics
TMS
Education
Diploma
Business
Associate degree
Communication skills

Full Job Description

Australia - NSW - North Sydney

Customer Service Representative

Full-Time, Permanent,

Graymont is seeking a Customer Service Representative in North Sydney NSW to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Supervisor, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

Responsibilities:

Customer Relationship Support & Service Operations

Customer Engagement: Act as the primary contact for customers, ensuring strong relationships and responsive support.
Cross-Functional Communication: Coordinate between customers, sales, invoicing, plant operations, and logistics to ensure smooth information flow.
Issue Resolution: Handle inquiries and complaints promptly, identify recurring issues, and support continuous service improvement.
Customer Insights: Gather and share customer feedback to enhance service and satisfaction.
Operational Support: Help maintain SOPs, KPIs, and assist in training and supporting other team members.

Order & Logistics Coordination

Coordinate communication between customers and internal teams (sales, invoicing, operations, logistics).
Address inquiries and complaints efficiently, escalating recurring issues for long-term resolution.
Gather and relay customer feedback to improve service quality and customer experience.
Support maintenance of SOPs, KPIs, and assist in onboarding or guiding other team members as needed.

Demand & Supply Planning Support

Communicate customer and order trends to support accurate volume forecasting and business planning.
Contribute to S&OP meetings, offering insights to improve demand and supply alignment.
Support contingency planning by identifying supply alternatives during outages or plant disruptions.

Sales Support & Collaboration

Assist the commercial team as needed.
Coordinate customer-specific projects.
Maintain accurate customer master data.

Qualifications:

Education: Associate degree or diploma in Business, Logistics, or related field.
Professional Experience: 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
Technical Requirements:

o Experience with ERP systems (JD Edwards, SAP, etc.) and TMS platforms preferred.
o Familiarity with Salesforce or other CRM tools is a plus.
o Exposure to business intelligence tools like Cognos is advantageous.

Schedule Flexibility: Willingness to work occasional after-hours, weekends, and holidays as needed

Who You Are:

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You tackle complex challenges with practical, creative solutions, using experience and intuition to assess feasibility.
Effective Communicator: You are an active listener who can communicate effectively with different audiences in diverse situations.
Teamwork: You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
Effective Time-Management: You effectively prioritize tasks and manage your time to ensure deadlines are met.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

customer excellence representative jobs in parramatta, nsw

Customer Service Representative (North Sydney or Hamilton)

APAC Business Development Representative (BDR) Manager

PAM - ANZ Accenture

Relationship Support Officer

Associate Product Specialist Distal Extremities - NSW South (Wollongong)

Medical Sales Representative - Primary Care (GP)

Demand Generation Sales Leader, Growth team

Director - Novated Leasing & Salary Packaging

Head of Sales, Total Shoulder Arthroplasty, Australia

Major Incident & Problem Specialist

Freight Forwarder, Transport

Senior People Generalist / HR Manager

Lead Industry Manager - SMB

Sales Engineer

Building Analytics Engineer

Quality Control Manager - Electronics Manufacturing

Senior Cost Accountant

Senior Pharmacovigilance Specialist

Senior Director, Marketing APAC

Shift Technician

I want to receive the latest job alert for customer excellence representative in parramatta, nsw

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