In-Demand Line service technician Jobs in Parramatta, Nsw

Remote Monitoring Technician
THINK HIRE LTD —Sydney NSW
- $81,000 - $87,000 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
5h
Laboratory Technician – Microbiology
ALS —Rydalmere NSW
- Overtime
- Education
- Organisational skills
- Communication skills
14d
Customer Field Technician I Sydney Metro
NBN Co —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Parental leave
Vehicle Service Technician / Automotive Mechanic, Chatswood
Tesla —Chatswood NSW
- Full-time
- Mechanic experience
Maintenance Technician - Night Shift , Reliability, Maintenance & Engineering (RME)
Amazon Commercial Services Pty Ltd —Horsley Park NSW
- Full-time
- Maintenance
- Annual leave
Field Service Manager
Crown Equipment —Smithfield NSW
- Full-time
- Management
- Senior Secondary Certificate of Education
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
10d
Medical Laboratory Technician - Clinical Microbiology
NSW Health —Kogarah NSW
- $35.97 - $51.82 an hour
- Part-time
- Laboratory
- Laboratory experience
- Analysis skills
- Employee assistance program
- Gym membership
10d
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Eastern Creek NSW
- Full-time
- Senior Secondary Certificate of Education
- AWS
Stage Mechanist (Casual / Full-Time)
Century —Chatswood NSW
- $37.50 - $45.00 an hour
- Temporary
- AutoCAD
- First Aid Certification
- Negotiation
Quick Apply
Customer Care Associate
Insulet Corporation —Sydney NSW
- Full-time
- Bilingual
- CRM software
- Management
6d
Maintenance Technician, Reliability Maintenance Engineering
Amazon Commercial Services Pty Ltd —Chullora NSW
- Full-time
- Maintenance
- Annual leave
Mechanic - Field Service
Adaptalift Group —Seven Hills NSW
- $39 - $46 an hour
- Overtime
- Forklift
- Electrical experience
- Construction experience
Quick Apply
Medical Laboratory Technician - Haematology
NSW Health —Kogarah NSW
- $35.98 - $51.82 an hour
- Part-time
- Laboratory
- Laboratory experience
- Analysis skills
- Employee assistance program
- Gym membership
6d
NSW Embedded Onsite AV Technician
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance program
Quick Apply
Pharmacist - Rotational
Western Sydney Local Health District —Sydney NSW
- $42.23 - $54.94 an hour
- Overtime
- Education
- Bachelor's degree
- Patient care
Reactive Maintenance Coordinator - 6 Month FTC
ISS —Sydney NSW
- Contract
- Management
- Maintenance
- Administrative experience
- Employee discount
Day Shift Technician -Mechanical, Ultimo- Sydney
CBRE —Sydney NSW
- 12 hour shift
10d
Service Manager - Hygiene
Rentokil Initial —Sydney NSW
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
Warranty & Service Coordinator
Camden Valley Recruitment —Ingleburn NSW
- Full-time
- Customer service
- Administrative experience
Health & Safety Coordinator
MAAS Group —Lidcombe NSW
- Full-time
- Microsoft Office
- Communication skills
- Gym membership
Quick Apply

I want to receive the latest job alert for line service technician in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

line service technician jobs near parramatta, nsw

Pharmacist jobs in Sydney NSW

Mechanical Technician jobs in Sydney NSW

Customer Service Representative jobs in Sydney NSW

Field Technician jobs in Sydney NSW

Maintenance Coordinator jobs in Sydney NSW

Field Manager jobs in Tuggerah Nsw

Night Manager Accor jobs in Melbourne Vic

Sales Manager Gtm Growth Manager Head Of Sales jobs in Brisbane Qld

Field Manager jobs in New South Wales

Restaurant Manager Sponsorship jobs in Kings Park Nsw

Government Senior Project Manager jobs in Melbourne Vic

Reliability Engineer jobs in Perth Wa

Reliability Engineer jobs in Craigieburn Vic

Reliability Engineer jobs in Margaret River Wa

Construction Materials Technician jobs in Tasmania

Audio jobs in Bonnyrigg Nsw

Audio Visual Technician jobs in Diamond Creek Vic

Audio Visual Technician jobs in Wallan Vic

Audio Visual Technician jobs in Rmit University Vic

Audio Visual Technician jobs in Townsville City Qld

Remote Monitoring Technician

THINK HIRE LTD
Sydney NSW

Quick Apply

Job Details

Full-time
$81,000 - $87,000 a year
5 hours ago

Benefits

Work from home

Qualifications

Customer service
Technical support
Microsoft Office
Analysis skills
Electrical systems

Full Job Description

Position Overview:

The Remote Monitoring Technician is responsible for remotely monitoring the company's fleet of equipment, identifying faults, diagnosing issues, and resolving problems wherever possible without the need for an engineer visit. The role focuses on delivering outstanding customer service, minimising equipment downtime, and ensuring issues are resolved efficiently through remote diagnostics, troubleshooting, and proactive communication.

Key Responsibilities:

· Continuously monitor the company's remote monitoring systems to identify equipment faults, alarms, and operational issues across the fleet.

· Carry out first-line fault finding and troubleshooting to determine the root cause of equipment problems.

· Resolve issues remotely wherever possible, aiming for first-time resolution rather than providing advice alone.

· Utilise telephone and video calls to support customers in diagnosing and resolving equipment issues quickly and effectively.

· Escalate unresolved or complex faults promptly to the appropriate department, including Breakdowns, Aftersales, Service Manager, Remote Monitoring Systems Manager, or Technical Director.

· Identify recurring or repeat faults and escalate trends for further investigation and long-term corrective action.

· Maintain regular communication with customer site teams, providing updates on equipment status, expected downtime, and engineer attendance where required.

· Respond promptly to customer requests, including remote configuration changes such as timer adjustments, quiet hour updates, and other system settings.

· Provide comprehensive handovers to colleagues at the end of each shift or working day to ensure continuity of service.

· Complete additional operational tasks following training, including:

o Daily fuel call logging.

o New installation check-in calls.

o Pre-hire asset inspections.

o Pre-sales technical support and job specification reviews.

· Record all customer interactions, diagnostics, actions taken, and outcomes accurately within the company's systems.

· Contribute ideas and feedback to improve products, services, internal processes, and customer experience.

· Maintain a professional, courteous, and customer-focused approach in all interactions via telephone, email, messaging platforms, video calls, and face-to-face meetings where required.

Key Skills & Experience:

Essential

· Strong problem-solving and analytical skills.

· Excellent communication and customer service abilities.

· Ability to diagnose technical issues using logical fault-finding techniques.

· Confident using computers, remote monitoring software, and Microsoft Office applications.

· Ability to prioritise workload and manage multiple tasks simultaneously.

· Strong attention to detail and accurate record keeping.

· Ability to remain calm under pressure while working in a fast-paced environment.

· Self-motivated with the ability to work independently and as part of a team.

Desirable

· Experience in a technical support, service desk, helpdesk, or remote diagnostics role.

· Knowledge of generators, temporary power equipment, electrical systems, or plant machinery.

· Experience using remote monitoring or telematics platforms.

· Understanding of mechanical or electrical fault diagnosis.

Core Competencies

Customer Focus

Delivers an excellent customer experience by responding promptly, communicating clearly, managing expectations, and taking ownership of issues through to resolution.

Technical Problem Solving

Applies logical fault-finding and troubleshooting techniques to identify root causes, resolve issues remotely where possible, and make informed decisions on when to escalate.

Communication & Collaboration

Communicates professionally and effectively with customers, colleagues, and stakeholders, sharing information clearly and working collaboratively to achieve the best outcomes.

Accountability & Continuous Improvement

Takes ownership of responsibilities, maintains accurate records, meets commitments, and actively identifies opportunities to improve processes, services, and customer experience.

Schedule:

Shift work

Pay: $81,000.00 – $87,000.00 per year

Benefits:

Work from home

Application Question(s):

Do you have experience troubleshooting and diagnosing technical faults remotely?
Do you have experience providing technical support to customers via telephone or video calls?

Experience:

Victron: 1 year (Preferred)
Microsoft Office: 2 years (Preferred)

Work Authorisation:

Australia (Required)

Work Location: Remote

Quick Apply

Refine Your Search

line service technician jobs in parramatta, nsw

Remote Monitoring Technician

Laboratory Technician – Microbiology

Customer Field Technician I Sydney Metro

Vehicle Service Technician / Automotive Mechanic, Chatswood

Maintenance Technician - Night Shift , Reliability, Maintenance & Engineering (RME)

Field Service Manager

Medical Laboratory Technician - Clinical Microbiology

Data Center IT Operations Technician, Data Center Operations

Stage Mechanist (Casual / Full-Time)

Customer Care Associate

Maintenance Technician, Reliability Maintenance Engineering

Mechanic - Field Service

Medical Laboratory Technician - Haematology

NSW Embedded Onsite AV Technician

Pharmacist - Rotational

Reactive Maintenance Coordinator - 6 Month FTC

Day Shift Technician -Mechanical, Ultimo- Sydney

Service Manager - Hygiene

Warranty & Service Coordinator

Health & Safety Coordinator

I want to receive the latest job alert for line service technician in parramatta, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected