In-Demand Customer excellence representative Jobs in Parramatta, Nsw

Head of Sales, Extremities & Trauma, Australia
Arthrex —Sydney NSW
- Management
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- Bachelor's degree
1d
Leasing Executive
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
- Writing skills
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Quick Apply
1d
Day Shift Technician - Electrical, Ultimo -Sydney
CBRE —Sydney NSW
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Head of Clinical Services - Villages
Anglicare —Macquarie Park NSW
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- Master's degree
- Bachelor's degree
- Employee assistance program
- Gym membership
6h
Head of Sales, Total Shoulder Arthroplasty, Australia
Arthrex —Sydney NSW
- Sales
- Bachelor's degree
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1d
Sales Engineer
Ingersoll Rand —Smithfield NSW
- Time management
2d
PAM - ANZ Accenture
FICO —Sydney NSW
- Full-time
- Opportunities for advancement
2d
Senior People Generalist / HR Manager
Xpansiv —Sydney NSW
- $135,000 - $150,000 a year
- Full-time
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2d
Quality Control Manager - Electronics Manufacturing
Advanced Navigation —Sydney NSW
- Bachelor's degree
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Aesop Store Manager | The Strand | Full Time
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Quick Apply
9d
Senior Director, Marketing APAC
Hourglass Cosmetics —Sydney NSW
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Day Shift Technician -Mechanical, Ultimo- Sydney
CBRE —Sydney NSW
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Anduril Industries —Sydney NSW
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Care Manager for Homecare (RN required, Welcome Mandarin/Cantonese Speakers )
Right At Home Sydney Beverly Hills —Beverly Hills NSW
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- Nursing
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Head of Sales, Extremities & Trauma, Australia

Arthrex -
Sydney NSW

Apply Now

Job Details

1 day ago

Qualifications

Sales support
Management
Sales
Sales management
Bachelor's degree
Business
Communication skills
Hospital experience

Full Job Description

The Head of Sales, Extremities and Trauma (E&T) Australia is a senior commercial leadership role responsible for driving the growth and performance of Arthrex’s E&T portfolio nationwide. The role leads a national team of Regional Sales Managers (RSMs) who are accountable for the performance and execution of Sales Representatives across Australia. The position is directly accountable for sales execution clinical selling excellence and delivery of budgeted E&T revenue outcomes.

This position is highly field focused and requires active leadership from the front through sales leaders. The Head of Sales E&T is expected to spend significant time in field with RSMs and Sales Representatives coaching sales leadership capability, reinforcing disciplined execution and supporting key customer engagements. The role requires strong sales credibility with the ability to step in to support Sales Management activity when required to address performance risk complex cases or strategic growth opportunities.

The role works closely with Product Marketing, Marketing Communications and Medical Education to ensure effective go‑to‑market execution while maintaining the highest standards of professionalism compliance and ethical selling. This position plays a critical role in building sustainable sales and leadership capability strengthening surgeon relationships and fostering a high‑performance sales culture aligned with Arthrex values.

This role requires a strong and visible leadership presence across the national organisation. Time in the field is expected and purposeful, focused on enabling execution through leaders, observing, coaching and developing RSMs, reinforcing consistent standards and ensuring accountability for results. This position ensures the commercial organisation has the capability, processes and leadership discipline required to deliver outstanding customer outcomes and portfolio performance.

Essential Duties and Responsibilities:

Sales Leadership (Leader of Leaders) & Performance Accountability: lead, manage and develop a national team of RSMs to consistently deliver against budget expectations and strategic objectives.
Commercial Strategy and Go-to-Market Leadership: build and drive the short, mid and long-term commercial strategy for the E&T portfolio in partnership with Commercial Leadership and Product Management/Marketing team.
P&L Ownership, Budget Delivery & Commercial Governance: own, manage and deliver the P&L for E&T, including revenue, gross margin, operating expense alignment (where applicable) and budget performance.
Operations Partnership and Kit Management: partner closely with Operations leadership to ensure effective governance and availability of E&T consignment and loan kits.
CRM Discipline: ensure disciplined, consistent and accurate use of the CRM system across E&T sales organisation.
Cross Functional Collaboration and Leadership Contribution: partner with Product Marketing, Marketing Communications, Medical Education and Operations to deliver effective campaigns, launches, and education programs aligned to strategy.

Experience and Education:

Proven experience leading Sales Managers and Sales Representatives in Extremities, Trauma or equivalent orthopaedic portfolios.
Bachelor’s degree in Business, Science, Health or a related discipline preferred.
Demonstrated ability to consistently deliver against budget expectations over time (multi-year performance).
Experience leading geographically dispersed teams across multiple regions, hospital systems and stakeholder groups.
P&L ownership capability, including budgeting, forecasting, investment planning, and performance governance.
Strong strategic planning skills, able to translate market insights into short/mid/long-term commercial strategy.
Proven ability to identify, retain and grow great talent, including evidence of leadership bench building and clear succession planning.
Advanced capability in pipeline management, forecasting and performance tracking using CRM tools.
Strong commercial acumen with ability to analyse performance data, identify trends and drive decisive action through leaders.
Strong influencing and communication skills with credibility across surgeons, hospital stakeholders, Operations, Finance, and senior internal leaders.
High resilience, professionalism and personal drive in a performance-driven environment.
Willingness to travel extensively across Australia and work extended hours as business needs require.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.

Apply Now

Refine Your Search

customer excellence representative jobs in parramatta, nsw

Head of Sales, Extremities & Trauma, Australia

Leasing Executive

Day Shift Technician - Electrical, Ultimo -Sydney

Head of Clinical Services - Villages

Head of Sales, Total Shoulder Arthroplasty, Australia

Sales Engineer

PAM - ANZ Accenture

Senior People Generalist / HR Manager

Quality Control Manager - Electronics Manufacturing

Aesop Store Manager | The Strand | Full Time

Senior Director, Marketing APAC

Day Shift Technician -Mechanical, Ultimo- Sydney

General Manager - Mayfair Hotel Adelaide

Senior Cost Accountant

Care Manager for Homecare (RN required, Welcome Mandarin/Cantonese Speakers )

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