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Digital - ICT Service Desk Analyst

ECH -
Parkside SA

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Job Details

7 days ago

Benefits

Wellness program
Employee assistance program
Salary packaging

Qualifications

ITIL Foundation
ITIL Certification
Customer service
Certificate IV
Microsoft Exchange
Driver Licence
SharePoint
Cybersecurity
Communication skills
Intune
Information Technology

Full Job Description

Posted Wednesday 8 July 2026 at 10:00 am | Expires Sunday 26 July 2026 at 9:59 am

Be MORE at ECH
ECH is a leading South Australian profit-for-purpose organisation with a 60-year legacy of helping people age productively and independently.

We believe our people drive our success, which is why we’re committed to a culture of MORE:

More Wellbeing through flexible work

More Connection through a collaborative team

More Growth through industry-leading investment in your development

Join us and make a tangible impact in a workplace that values your expertise and supports your ambition.

Your opportunity

As an ICT Service Desk Analyst, you'll be the first point of contact for technology support across ECH. You'll provide responsive technical support, resolve ICT issues and help our people stay connected, productive and supported every day. Working within our Digital Workplace Services team, you'll contribute to a modern technology environment and a great employee experience.

You’ll make an impact by

Providing first and second-level ICT support and resolving incidents through the service desk
Troubleshooting hardware, software, connectivity and Microsoft 365 issues
Supporting user onboarding, account provisioning and device setup
Maintaining ICT assets, documentation and knowledge base resources
Driving service improvements and supporting the ICT hardware lifecycle

What you’ll bring

To succeed in this role, you’ll need the following qualifications:

Certificate IV in Information Technology, relevant industry certifications or equivalent experience
ITIL V4 Foundation Certification
Experience supporting Microsoft 365 environments, including Exchange, Teams, SharePoint, Entra ID and Intune
Understanding of cyber security principles, risks and controls
Current Australian Driver's Licence
National Police Check

We would also love you to bring the following skills:

A genuine passion for delivering outstanding customer service
Strong troubleshooting and problem-solving skills
Excellent communication skills and the ability to explain technical concepts clearly
A proactive and organised approach to managing multiple priorities
A collaborative mindset and willingness to support colleagues across the organisation
Previous experience within aged care, healthcare or a similar service environment

Why join ECH?

We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits.

You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.

What does this mean for you?

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income
We support your health and fitness with free access to ECH gyms and discounted wellness services
Free Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness program
Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings
Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP)

For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers

Ready to be part of something special?

Join us and help older South Australians get MORE out of life.

We will review applications as they come in and move quickly to secure the right candidate. Applications close Sunday 26th July 2026

For more information, please contact [email protected]

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.

In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions

Job details

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