Your opportunity
As an ICT Service Desk Analyst, you'll be the first point of contact for technology support across ECH. You'll provide responsive technical support, resolve ICT issues and help our people stay connected, productive and supported every day. Working within our Digital Workplace Services team, you'll contribute to a modern technology environment and a great employee experience.
You’ll make an impact by
- Providing first and second-level ICT support and resolving incidents through the service desk
- Troubleshooting hardware, software, connectivity and Microsoft 365 issues
- Supporting user onboarding, account provisioning and device setup
- Maintaining ICT assets, documentation and knowledge base resources
- Driving service improvements and supporting the ICT hardware lifecycle
What you’ll bring
To succeed in this role, you’ll need the following qualifications:
- Certificate IV in Information Technology, relevant industry certifications or equivalent experience
- ITIL V4 Foundation Certification
- Experience supporting Microsoft 365 environments, including Exchange, Teams, SharePoint, Entra ID and Intune
- Understanding of cyber security principles, risks and controls
- Current Australian Driver's Licence
- National Police Check
We would also love you to bring the following skills:
- A genuine passion for delivering outstanding customer service
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and the ability to explain technical concepts clearly
- A proactive and organised approach to managing multiple priorities
- A collaborative mindset and willingness to support colleagues across the organisation
- Previous experience within aged care, healthcare or a similar service environment
Why join ECH?
We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits.
You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.
What does this mean for you?
- As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income
- We support your health and fitness with free access to ECH gyms and discounted wellness services
- Free Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness program
- Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings
- Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP)
For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers
Ready to be part of something special?
Join us and help older South Australians get MORE out of life.
We will review applications as they come in and move quickly to secure the right candidate. Applications close Sunday 26th July 2026
For more information, please contact [email protected]
We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.
