In-Demand Service officer/ licence testing officer Jobs

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Casual Works Assistant
Glen Innes Severn Council —Glen Innes NSW
- $26.83 an hour
- Call employer
- Casual pool
- Maintenance
- Construction experience
Hygiene Technician
Northern Star Resources Limited —Kalgoorlie WA
- Laboratory
- No degree
- Health insurance
- Annual leave
Virology Technician
Department of Agriculture and Fisheries —Darwin NT
- Temporary
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- Maintenance
12d
Technical Officer - Clinical Engineering
NSW Health —Randwick NSW
- $45.81 - $51.82 an hour
- Part-time
- Customer service
- Engineering
- Electrical experience
- Annual leave
- Employee assistance program
14h
Senior Practice Director
Department of Corrections —Darwin NT
- $152,751 - $166,487 a year
- Full-time
- Research
- No degree
- Leadership
Technical Officer - Property & Building Services
Muswellbrook Shire Council —Muswellbrook NSW
- $83,894 - $90,802 a year
- Full-time
- No degree
- Employee assistance program
19h
Tree Management Officer
City of Parramatta Council —Rydalmere NSW
- $100,112.85 - $110,247.25 a year
- Full-time
- Management
- Writing skills
- Health insurance
- Parental leave
3d
Casual Youth Worker Assistant
Glen Innes Severn Council —Glen Innes NSW
- $28.40 an hour
- Call employer
- Casual pool
- First Aid Certification
- Data entry
Irrigation Technician
City of Mandurah —Mandurah WA
- $74,979 - $81,466 a year
- Full-time
- Maintenance
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Practice Leader
Department of Corrections —Alice Springs NT
- Full-time
- Conflict management
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13d
Casual Pool Attendant
Glen Innes Severn Council —Glen Innes NSW
- $28.30 an hour
- Weekend availability
- Casual pool
- Working with children
Mechanical Maintenance Fitter
Foodmach —New South Wales
- $80,000 - $100,000 a year
- Overtime
- Schematics
- Customer service
- Heavy equipment operation
- Employee assistance program
CCLHD - Security Staff - Gosford Hospital
Central Coast Local Health District —Gosford NSW
- $31.86 an hour
- Part-time
- Customer service
- First Aid Certification
- Communication skills
- Relocation assistance
- Parental leave
10d
Youth Programs Assistant (9593)
Hobart City Council —Hobart TAS
- $39.22 - $45.00 an hour
- No degree
- Health insurance
- Employee assistance program
4d
Senior Warehouse Logistics Officer
ALS —Balcatta WA
- Full-time
- Microsoft Excel
- Management
- Laboratory experience
Parks and Garden Apprentice
Manningham City Council —Doncaster East VIC
- $70,914 a year
- Full-time
- Remote
- Maintenance
- Communication skills
- Outdoor work
3d
Electrical Line Worker
Power and Water Corporation —Katherine NT
- Full-time
- Mechanic experience
- Maintenance
Guest Service Attendant - Cunnamulla Hot Springs
Paroo Shire Council —Cunnamulla QLD
- Part-time
- Management
- Customer service
- Administrative experience
3d
Plumber - Field Services
Mackay Regional Council —Mackay QLD
- $76,387 a year
- Full-time
- Plumbing
- Annual leave
- Employee assistance program

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

service officer/ licence testing officer jobs

IT Support Officer

Casual Works Assistant

Hygiene Technician

Virology Technician

Technical Officer - Clinical Engineering

Senior Practice Director

Technical Officer - Property & Building Services

Tree Management Officer

Casual Youth Worker Assistant

Irrigation Technician

Practice Leader

Casual Pool Attendant

Mechanical Maintenance Fitter

CCLHD - Security Staff - Gosford Hospital

Youth Programs Assistant (9593)

Senior Warehouse Logistics Officer

Parks and Garden Apprentice

Electrical Line Worker

Guest Service Attendant - Cunnamulla Hot Springs

Plumber - Field Services

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One Northline

IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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