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Customer Service Representative - Nowra

IMB Bank -
Nowra NSW

Apply Now

Job Details

Part-time | Casual
1 day ago

Qualifications

Customer service
Microsoft Office
Financial services
Cash handling

Full Job Description

Part-time Wednesdays, Thursdays, Fridays
Extensive training provided

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Nowra team in providing great service to IMB Customers in relation to their financial needs. This is a part-time position working Wednesdays 9am-3.45pm, Thursdays 9am-5pm, Fridays 9pm-5pm. Please note, there is also a casual opportunity based in Vincentia. Apply now if you are interested in either position.

About the role

Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms
Cash handling, balancing and administrative duties
Working with your Branch Manager and team to collectively achieve the goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customer service, in any industry
Demonstrated interest, experience or education relating to financial services
Available to work the designated hours with flexibility for training
Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology and proficient in MS Office programs/apps
Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
The willingness to travel within the region as required for training or staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

Great training and onboarding
Genuine career pathways and opportunity to accelerate your skills and experience
A supportive culture that actively promotes diversity and inclusion
Designated wellbeing days
Friendly and professional team environment
Product concessions
Purchased leave options

To apply, follow the prompts. Applications close 26 July 2026. For further information, please send your enquiries to imbcareers.com.au. Email applications cannot be accepted.

Code #1

Apply Now

Refine Your Search

customer relations representative jobs

Customer Service Representative - Nowra

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