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Support Coordinator

ING Bank -
Sydney NSW

Apply Now

Job Details

Permanent
3 days ago

Benefits

Insurance services

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full Job Description

REQ-10117434
09/07/2026
Facility Services
Sydney, Australia
ING Bank

Save for Later

At ING, we’re passionate about making banking simpler, smarter and more rewarding. We empower people to stay a step ahead in life and in business by creating experiences that are easy, transparent and customer focused. As one of Australia’s most recommended banks, we foster a culture where curiosity is encouraged, learning is supported, and people are empowered to build meaningful careers.

We’re looking for a Support Coordinator to join our Account and Document Services team. As a key member of the team, you'll play an important role in supporting document management, mailroom operations and customer service activities that help keep the bank running smoothly. You'll work across a variety of tasks, collaborate with teams throughout the business, and contribute to an important part of our customer journey.

This is a fantastic opportunity for someone with customer service or administrative experience who is looking to start or grow their banking career.

This is a permanent role based in Sydney. The core hours of this role are 7:45am – 4:00pm.

What you’ll do

Manage incoming and outgoing mail, courier services and document distribution across the business.
Scan, validate, file, archive and retrieve documents while maintaining accuracy and confidentiality.
Process cheques and documentation in line with service level agreements and operational procedures.
Provide responsive customer service and support to internal stakeholders across ING.
Assist with workplace health and safety equipment coordination, record maintenance and audits.
Identify opportunities to improve processes, reduce risk and enhance service delivery.

What we’re looking for

Experience in customer service, administration or a similar support role.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Excellent communication skills and a customer-first mindset.
Confidence using Microsoft Office applications, including Outlook, Word and Excel.
Strong attention to detail and the ability to work accurately within established processes and procedures.
A growth mindset with a keen desire to learn new information and processes.

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace( opens in new window) where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications will close Thursday, the 23rd of July.

#LI-DNI

Save for Later

Questions? Just ask
ING Recruitment team

Save for Later

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

Apply Now

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