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Assistant Practice Manager – Acting Practice Manager Pathway

Fortify Health Group Pty Ltd
Springwood QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Pricing
Administrative experience
Organisational skills
Leadership

Full Job Description

If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

About the Role

We're looking for an experienced and motivated Assistant Manager to join our leadership team and support the Practice Manager in the day-to-day operations of our offices across South-East Queensland.

This is a unique opportunity for an emerging leader who is ready to take the next step in their career. The role offers a structured leadership development pathway, with the opportunity to step into the position of Acting Practice Manager during a planned 12-month maternity leave period. You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities.

You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported.

What You'll Be Doing

Referral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needs
NDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewal
Booking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecasting
Billing & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participants
Multidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service delivery
SIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally ready
Team Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplace

About Fortify Health Group

Fortify Health Group delivers high-quality mental health, disability, and allied health services across South East Queensland. We are a values-driven organisation committed to meaningful outcomes for

participants, strong clinical governance, and a supportive team culture. Our multidisciplinary teams work across Care Services, Allied Health, Support Coordination, and PHN-funded programs to deliver coordinated, person-centred care.

What We're Looking For

Experience & Qualifications

Experience in an administrative, coordination, or supervisory role within healthcare, disability, or community services
Qualification in practice management, health, or a related field (desirable)

Skills & Capabilities

Understanding of mental health and disability services
Knowledge of NDIS funding, pricing, and claims processes
Familiarity with Medicare systems and their impact on service delivery
Strong organisational skills with the ability to manage competing priorities
Confident communicator with excellent stakeholder engagement skills
A natural problem solver who takes initiative and works well under pressure
Willingness and readiness to step into leadership responsibilities

What We Offer

Competitive compensation — SCHADS Award Level 4.3 to Level 5.3, dependent on experience and qualifications

Meaningful work — Make a real difference in mental health and disability services every day

Career progression — A clear, supported pathway into Acting Practice Manager

Supportive environment — A collaborative team culture where your growth matters

Professional development — Ongoing leadership training and development opportunities

Ready to Take the Next Step?

If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining your experience and interest in the role.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

ndia jobs

Assistant Practice Manager – Acting Practice Manager Pathway

Senior Speech Pathologist

Senior Occupational Therapist

Speech Pathologist

Senior Clinician Complex Care

Account Director Federal Health , Healthcare Industry Team

Podiatrist (Grade 3)

Dentist

Disability Navigator - Disability and NDIS - St Vincent's Public Hospital, Sydney

Occupational Therapist

NDIS Support Coordinator/ Recovery Coach | Burswood WA

Disability Navigator - Disability and NDIS - St Vincent's Public Hospital, Sydney

NDIS Specialist Lead - Mental Health (Occupational Therpaist or Social Worker)

Community Engagement Coordinator (VIC / TAS)

NDIA Section 26 Transfer Register

NDIS Support Coordinator