If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.
We're looking for an experienced and motivated Assistant Manager to join our leadership team and support the Practice Manager in the day-to-day operations of our offices across South-East Queensland.
This is a unique opportunity for an emerging leader who is ready to take the next step in their career. The role offers a structured leadership development pathway, with the opportunity to step into the position of Acting Practice Manager during a planned 12-month maternity leave period. You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities.
You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported.
- Referral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needs
- NDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewal
- Booking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecasting
- Billing & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participants
- Multidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service delivery
- SIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally ready
- Team Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplace
Fortify Health Group delivers high-quality mental health, disability, and allied health services across South East Queensland. We are a values-driven organisation committed to meaningful outcomes for
participants, strong clinical governance, and a supportive team culture. Our multidisciplinary teams work across Care Services, Allied Health, Support Coordination, and PHN-funded programs to deliver coordinated, person-centred care.
- Experience in an administrative, coordination, or supervisory role within healthcare, disability, or community services
- Qualification in practice management, health, or a related field (desirable)
- Understanding of mental health and disability services
- Knowledge of NDIS funding, pricing, and claims processes
- Familiarity with Medicare systems and their impact on service delivery
- Strong organisational skills with the ability to manage competing priorities
- Confident communicator with excellent stakeholder engagement skills
- A natural problem solver who takes initiative and works well under pressure
- Willingness and readiness to step into leadership responsibilities
Competitive compensation — SCHADS Award Level 4.3 to Level 5.3, dependent on experience and qualifications
Meaningful work — Make a real difference in mental health and disability services every day
Career progression — A clear, supported pathway into Acting Practice Manager
Supportive environment — A collaborative team culture where your growth matters
Professional development — Ongoing leadership training and development opportunities
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If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.
Apply now by submitting your resume and a brief cover letter outlining your experience and interest in the role.
Please visit our company website for more information
