In-Demand Customer service representative Jobs in Moonee Ponds Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
11d
Customer Service Assistant - Retail Butcher
Tasman Butchers —Deer Park VIC
- $34.04 an hour
- Overtime
- Sales
- Customer service
- In-person
- Employee discount
Quick Apply
5d
Customer Support Specialist
OpenBet —Melbourne VIC
- Hybrid work
- Office
- Analysis skills
- APIs
Quick Apply
1d
Support Worker – NDIS Client (Nursing Background Preferred) – Thomastown ASAP Start
AYA HOME & COMMUNITY SERVICES —Thomastown VIC
- $36 - $80 an hour
- Urgently hiring
- CPR Certification
- Management
- First Aid Certification
Quick Apply
Reddy Express Bundoora - Customer Service Representative
OTR Group —Bundoora VIC
- Part-time
13d
Guest Service Agent
MERCURE —Doncaster VIC
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
Customer Service Support - IHC
Baptcare —Bundoora VIC
- Full-time
- Hybrid work
- Care plans
- Work from home
13d
Guest Services Agent (Part Time)
Marriott International, Inc —Melbourne VIC
- Part-time
- Hotel experience
- Annual leave
- Employee assistance program
Client Services Representative - CARE
Centre for Animal Referral and Emergency —Collingwood VIC
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Customer Support Officer
MACSEYE —East Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
Quick Apply
Customer Service Support Officer
City of Darebin —Darebin VIC
- $71,737 a year
- Part-time
- Customer service
- Working with children
1d
Guest Service Agent
Avani —Box Hill VIC
- $33.38 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
13d
Customer Operations Representative – Utilities
Computershare —Melbourne VIC
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Work from home
14d
Membership Consultant - Abbotsford VIC & Richmond VIC
Anytime Fitness —Richmond VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Guest Experience Agent
Marriott International, Inc —Docklands VIC
- Part-time
- Hotel experience
- Resort
- Annual leave
- Employee assistance program
8d
Night Guest Experience Agent
Marriott International, Inc —Docklands VIC
- Part-time
- Hotel experience
- Resort
- Annual leave
- Employee assistance program
8d
Customer Sales & Service - Repco Altona - Casual
Repco —Altona North VIC
Quick Apply
11d
Customer Service Representative - Footscray
Commonwealth Bank —Melbourne Western Suburbs VIC
- Part-time
- Communication skills
6d
Customer Service Representative
Derrimut 24:7 Gym —Coolaroo VIC
- Temporary
- CPR Certification
- Sales
- First Aid Certification
Quick Apply
2d
Customer Success Associate
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
2d

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
11 days ago

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 27th July 2026.
Fixed Term Contract Ending: 31/12/2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Call Centre Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

customer service representative jobs in moonee ponds vic

Customer Service Agent

Customer Service Assistant - Retail Butcher

Customer Support Specialist

Support Worker – NDIS Client (Nursing Background Preferred) – Thomastown ASAP Start

Reddy Express Bundoora - Customer Service Representative

Guest Service Agent

Customer Service Support - IHC

Guest Services Agent (Part Time)

Client Services Representative - CARE

Customer Support Officer

Customer Service Support Officer

Guest Service Agent

Customer Operations Representative – Utilities

Membership Consultant - Abbotsford VIC & Richmond VIC

Guest Experience Agent

Night Guest Experience Agent

Customer Sales & Service - Repco Altona - Casual

Customer Service Representative - Footscray

Customer Service Representative

Customer Success Associate

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