- Permanent, Part time role (17.5 hours per week)
- $71,737.00 per annum (pro rata 0.5 FTE) plus superannuation
- Help build digital skills and inspire lifelong learning within your community
- Permanent, Part time role (17.5 hours per week)
- $71,737.00 per annum (pro rata 0.5 FTE) plus superannuation
- Help build digital skills and inspire lifelong learning within your community
- Library branches are easy to get to via public transport, bicycle or car
Are you passionate about helping people? Do you enjoy working with technology and supporting lifelong learning? We’re looking for a proactive, enthusiastic individual to join the Darebin libraries team as a Customer Service Support Officer. This role helps bring people, information, and technology together in a connected community space.
About the role:
This role suits a proactive and enthusiastic person who enjoys helping others face to face. You will respond to enquiries, issue and return library items, and assist with technology questions. An interest in lifelong learning and digital literacy is highly valued.
You will:
- Deliver exceptional customer service in a fast-paced environment, creating positive experiences through every interaction.
- Provide information to customers about library products, services and programs.
- Engage community members in a welcoming and inclusive environment.
About you:
The successful applicant will be able to demonstrate:
- A friendly, interactive and enthusiastic style with customers
- Proficiency at using and helping others to use digital devices.
- The ability to deal with and resolve conflict and negotiate acceptable outcomes within the scope of policy and procedures
- Experience in customer service, primarily in the library, retail or hospitality sectors an advantage.
- A current employee Working with Children Card.
- A current Victorian Driver’s Licence is desirable (public transport available).
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference
How to Apply
To apply, please submit your application addressing the Key Selection Criteria in the Position Description. Please ensure you attach your resume and completed Assessment task to your application. Applications that do not include the completed Assessment Task or address the Key Selection Criteria as detailed in the position description may not be considered.
Applications close on Sunday 26/07/2026 at 11.30pm.
Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Kaye Cardin, Senior Customer Service Officer,
[email protected], ph 8470 8242.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Applicants who are not selected for this position but demonstrate suitable skills and experience may be considered in the future to fill casual roles or short term vacancies.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
