In-Demand Technical support Jobs in Underwood, Qld

Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
6d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
13d
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
4d
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
12d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
9d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
4d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
System Application Support Engineer
NTT —Brisbane QLD
- Contract
- Laboratory experience
- Manufacturing
Quick Apply
4d
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
10d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
6d
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

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Senior IT Support Specialist

Cummins Inc. -
Brisbane QLD

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Insurance services
On-site parking

Qualifications

ITIL Certification
Tanium
Manufacturing
Associate degree
Communication skills

Full Job Description

The Senior IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.

This role is based out of our office in Brisbane.

In this role, you will make an impact in the following ways:

Operations & Advanced Troubleshooting

Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.
Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).
Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.
Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning. Service Management & Governance
Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.
Enforce Cummins IT governance, security standards, and operational guidelines.
Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation. Project Delivery & Vendor Management
Serve as an active project team member executing IT service line deliverables using standard Project Management tools.
Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.
Travel to regional Cummins facilities on short notice for critical hands-on operational or project tasks. Continuous Improvement
Analyze support trends to drive root-cause analysis and preventive measures.
Apply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs.

To be successful in this role you will need the following:

Associate Degree, relevant industry training, or certifications preferred.
ITIL knowledge or certification desirable.
MCSE certification preferred.
Excellent written and verbal communication skills are required
5 Plus years of experience in a similar role

Compensation and Benefits

Competitive salary package
Further training provided on site.
Income Protection continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles.
Annual remuneration review
Participation in an annual variable compensation (bonus) program
A range of personal and professional benefits
Onsite parking
Employee Assistance Program available to employees
Paid Parental leave (Conditions apply)

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

Experience:

Intermediate level of relevant work experience required. 3-5 years of experience.

Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. Engages with customers to capture requirements, manage expectations, and prioritise work based on criticality and overall business impact.
Provide local and remote problem solving for Europe, incidents and requests, including equipment installation, decommissioning and life cycle management.
Operates effectively both when following instructions and when working autonomously, consistently executing high‑quality deliverables to meet business needs.
Have comprehensive understanding of operational technology used across all the IT functions (Networks, Servers, Computers, Printers, Telecoms) with advanced knowledge of Manufacturing IT.
Ensure governance and compliance of Cummins standards through the correct management and engagement of the IT environments, guiding customers to the correct tools and processes for IT request.
Project team member to execute various IT service line deliverables across multiple functions, utilising the defined Project Management tools and processes.
Manage onsite & external suppliers to complete installation activities ensuring adherence to Cummins standards.
Flexibility to travel to provide hands on troubleshooting for operational or project related activities which can be pre-planned or at short notice.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Entry Level

ReqID 2434088

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

technical support jobs in underwood, qld

Senior IT Support Specialist

ICT Infrastructure Engineer

Specialist IT Engineer

Systems Administrator

Procurement Specialist - ICT

Service Desk Technician

IT Operations Specialist

Technical Support Officer - Vepa Labs

ICT Procurement and Contract Specialist

Senior Technical Customer Support Engineer - Australia

Systems Administrator

IT Support Specialist

Training System Admin / Operator, ILS2

System Application Support Engineer

System Development Engineer, Core Networking (Relocation support available)

Technical Support (BMS & Controls) | Brisbane

Team Lead Support Analyst- Centrered IT

IT Field Technician

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