In-Demand Associate director Jobs in Redfern Nsw

Associate Director, Workforce Optimisation
Optus —Sydney NSW
- Management
- AI
- Parental leave
- Employee discount
6d
Director, Senior Associate General Counsel
MRI Software —Sydney NSW
- Full-time
- Sales
- Leadership
- Negotiation
- Annual leave
8d
Expression Of Interest | Tax Specialists | Senior Associate/Manager/Senior Manager/Director | Tax
PWC Australia —Sydney NSW
- Parental leave
Associate Director of Sales - MICE
Capella Sydney —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance program
7d
Associate Director, Technology Business Operations
Premier's Department —Sydney NSW
- $149,739 - $178,369 a year
- Full-time
- Business
- Employee assistance program
7d
Associate Director | Office of the Trustee
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Work from home
7d
Associate Director, Company and Personal Insolvency
Teneo —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Banking Credit Risk Policy – Senior Manager / Associate Director
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
- Work from home
Associate Director Network Access
Optus —Macquarie Park NSW
- Management
- Leadership
- Communication skills
- Parental leave
6d
Associate Director, Personalisation & MarTech Capability
Optus —Macquarie Park NSW
- Management
- Analysis skills
- Communication skills
- Parental leave
9d
Associate Director, Interest Rate Sales, Major Agribusiness Clients
Rabobank —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Time management
- Annual leave
- Parental leave
Senior Consultant / Associate Director - Quantum
Rimkus —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Bachelor's degree
- Construction experience
Quick Apply
Associate Director or Director, Capital Asset Advisory Services, Plant & Machinery Valuations
Alvarez & Marsal —Sydney NSW
- AI
Transaction Services FDD Specialist | Associate Director | Deals
PWC Australia —Sydney NSW
- Finance
- Master's degree
- Analysis skills
- Parental leave
Marketing Advisory Associate Director
Accenture —Sydney NSW
- Full-time
- Marketing
- Business
- Communication skills
Manager or Associate Director, Valuations - Sydney
Alvarez & Marsal —Sydney NSW
- AI
- Communication skills
Manager/ Associate Director, Transaction Services (Financial Due Diligence) - Brisbane, Melbourne or Sydney
Alvarez & Marsal —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Associate Account Director
Havas Group —Sydney NSW
- Full-time
- Hybrid work
Associate Director, Group Strategy
Westpac —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Accounts Payable Executive
Alvarez and Marsal —Sydney NSW
- Full-time
- Finance
- Communication skills
- Time management
- On-the-job training

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Associate Director, Workforce Optimisation

Optus -
Sydney NSW

Apply Now

Job Details

6 days ago

Benefits

Onsite gym
Parental leave
Employee discount

Qualifications

Management
AI

Full Job Description

Date: 27 Aug 2026

Location: Sydney, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're looking for an experienced workforce strategy leader to drive the transformation of an AI-enabled contact centre workforce. As Associate Director, Workforce Optimisation, you'll lead workforce strategy, resource planning and optimisation initiatives that balance customer experience, operational performance and commercial outcomes.

Partnering across Operations, Technology, Finance, HR and Go-To-Market teams, you'll influence senior stakeholders, drive AI-enabled transformation, and help build a future-ready workforce. This is an exciting opportunity for a strategic leader who enjoys solving complex challenges and delivering meaningful business impact.

What You’ll Do

Leading the long-range workforce strategy and transformation roadmap.
Designing future workforce models that leverage AI, automation and evolving customer needs.
Overseeing strategic resource planning to align workforce capability with demand forecasts.
Driving a balanced approach to productivity, cost efficiency, employee experience and customer outcomes.
Providing insights and recommendations to senior leaders on workforce risks, opportunities and performance.
Building strong partnerships across Operations, Technology, Finance, HR and commercial teams.
Leading, coaching and developing a high-performing workforce planning team.
Championing data-driven decision making and continuous improvement.

What makes you perfect for the role?

You'll bring a combination of strategic thinking, commercial acumen and transformation leadership, along with the ability to influence across complex stakeholder environments.

We're interested in people who have:
Significant experience in workforce strategy, workforce planning, capacity planning or contact centre optimisation.
Strong commercial and analytical capabilities, with the ability to translate workforce insights into business outcomes.
Experience leading large-scale transformation initiatives involving technology, operating model redesign and/or automation.
Demonstrated success influencing senior stakeholders and driving outcomes across large, complex matrix organisations.
Experience with workforce management platforms such as Verint, NICE, Genesys, Aspect or similar.
A track record of leading high-performing teams and developing future capability.
A passion for innovation, the future of work and human-centred workforce design.

What’s in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

associate director jobs in redfern nsw

Associate Director, Workforce Optimisation

Director, Senior Associate General Counsel

Expression Of Interest | Tax Specialists | Senior Associate/Manager/Senior Manager/Director | Tax

Associate Director of Sales - MICE

Associate Director, Technology Business Operations

Associate Director | Office of the Trustee

Associate Director, Company and Personal Insolvency

Business Banking Credit Risk Policy – Senior Manager / Associate Director

Associate Director Network Access

Associate Director, Personalisation & MarTech Capability

Associate Director, Interest Rate Sales, Major Agribusiness Clients

Senior Consultant / Associate Director - Quantum

Associate Director or Director, Capital Asset Advisory Services, Plant & Machinery Valuations

Transaction Services FDD Specialist | Associate Director | Deals

Marketing Advisory Associate Director

Manager or Associate Director, Valuations - Sydney

Manager/ Associate Director, Transaction Services (Financial Due Diligence) - Brisbane, Melbourne or Sydney

Associate Account Director

Associate Director, Group Strategy

Accounts Payable Executive

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