In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Technical Support Officer
Department of Customer Service —Sydney Western Suburbs NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
12d
Senior System Administrator
NSW Department of Communities and Justice —Liverpool NSW
- $133,348 - $146,945 a year
- Full-time
- CRM software
- Management
- Analysis skills
- Employee assistance program
ServiceNow Platform Administrator
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Communication skills
16h
Network Support Senior Specialist
NTT Ltd —Sydney NSW
- On call
- Hybrid work
- Leadership
Analyst Security Operations
Commonwealth Bank —Sydney NSW
- 12 hour shift
- Management
- Communication skills
12d
WHS Consultant
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
HSES Governance & Management Systems Specialist
John Holland —Pyrmont NSW
- Writing skills
- Analysis skills
- Construction experience
- Parental leave
Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Management
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Technical Specialist - Managed Networks
Optus —Macquarie Park NSW
- Engineering
- Scripting
- Leadership
- Parental leave
7d
Senior Mobility Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
AWS Consultant - AWS Connect - CX
Concentrix —Sydney NSW
- Full-time
- DevOps
- SQL
- AWS
Information Security Operations Lead (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
1d
Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $100,000 a year
- Full-time
- Databases
- AWS
- In-person
Quick Apply
Workplace Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
6d
Technical Support Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
1d
Warehouse Supervisor - Night
Linfox —Auburn NSW
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Parental leave
7d
General Manager HSE | Experiences & Attractions
Journey Beyond —Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
4d
Facilities Specialist
Tesla —Alexandria NSW
- Full-time
- Microsoft Office
- AI
- Communication skills
16h
Technical Support Engineer Team Leader
Genetec —Sydney NSW
- $90,000 - $100,000 a year
- Customer service
- Databases
- Administrative experience
Quick Apply
6d

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incident & problem specialist jobs near parramatta, nsw

Technical Support Officer

Department of Customer Service -
Sydney Western Suburbs NSW

Apply Now

Job Details

Full-time
$99,938 - $113,579 a year
12 days ago

Qualifications

Power BI
Technical support
Communication skills

Full Job Description

Department of Customer Service

Reference number

req51988

Occupation

Help Desk/Support Services

Work type

Full-Time

Location

Sydney - West

Salary Information

$99,938-$110,271 per annum + Super

Closing date

28 August 2026 at 10:00am

Technical Support Officer

Join SafeWork NSW and help empower data-driven decision making across the organisation.
Clerk 5/6 with a salary range of $102,936 to $113,579 plus super
Ongoing full-time opportunity based in Parramatta, Sydney or Gosford with hybrid and flexible working options available

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

The Technical Support Officer joins a collaborative team responsible for supporting the organisation's reporting, analytics and information systems. The team provides technical support, system administration, user access management and operational support to ensure staff can effectively access and use data and reporting tools. Working alongside ICT teams, data specialists and vendors, the team plays a key role in maintaining reliable and secure business intelligence services.

About the role:

As a Technical Support Officer, you will provide frontline and second-level support for users experiencing issues with data systems, reporting platforms and associated applications. You will diagnose, troubleshoot and resolve technical incidents and service requests, manage user accounts and access permissions, coordinate system onboarding and equipment set-up, and maintain support documentation and knowledge resources. You will monitor, escalate and track issues to resolution, working closely with ICT teams, system administrators, data specialists and vendors to ensure reliable, secure and efficient service delivery. The role also supports users through guidance, training and advice to maximise the effective use of reporting and information systems.

Key Responsibilities:

Provide timely support and resolution of user enquiries relating to Qlik, Power BI and other data products.
Manage user access and permissions while ensuring compliance with privacy, security and data governance requirements.
Coordinate ICT and BI platform set-ups, monitor system performance and assist in maintaining service continuity.
Develop and maintain user guides, knowledge articles and support documentation.
Deliver training and guidance to users to improve capability and confidence in BI tools.
Identify opportunities to enhance support services through automation, knowledge management and process improvements.
Collaborate with internal and external stakeholders to escalate and resolve technical issues effectively.

To learn more about the role, please

About You:

To be successful in this role, you will bring:

Experience providing technical support in a customer-focused environment.
Knowledge of business intelligence and reporting platforms such as Power BI, Qlik or similar technologies.
Strong problem-solving and troubleshooting skills with the ability to analyse issues and identify practical solutions.
Excellent communication skills and the ability to explain technical concepts in a clear, user-friendly manner.
Experience managing competing priorities and delivering quality outcomes within agreed service levels.
A commitment to continuous improvement and enhancing user experience through innovative solutions.

How to apply:

Click ‘Apply Online’ to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement.

Application closing date: Friday 28 August 2026 (9:59am)

For enquiries relating to the role and recruitment, please contact Sharlene Fouzder at [email protected]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at [email protected]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Technical Support Officer

Senior System Administrator

ServiceNow Platform Administrator

Network Support Senior Specialist

Analyst Security Operations

WHS Consultant

HSES Governance & Management Systems Specialist

Manager - Line 2 Compliance Advisory

Technical Specialist - Managed Networks

Senior Mobility Specialist

AWS Consultant - AWS Connect - CX

Information Security Operations Lead (Sydney, Australia)

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Support Engineer

Workplace Support Analyst

Technical Support Engineer

Warehouse Supervisor - Night

General Manager HSE | Experiences & Attractions

Facilities Specialist

Technical Support Engineer Team Leader

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