In-Demand Case manager Jobs in Joondalup, Wa

Member Resolutions Team Manager
Royal Automobile Club of WA —Joondalup WA
- Full-time
- Analysis skills
- Leadership
- Communication skills
11d
NDIS Specialist Support Coordinator – Level 3
ECD Services —Perth WA
- $80 an hour
- Hybrid work
- Management
- Writing skills
- First Aid Certification
Quick Apply
3h
NDIS Support Coordinator – Level 2
ECD Services —Perth WA
- $65 an hour
- Hybrid work
- Management
- First Aid Certification
- Communication skills
Quick Apply
3h
Senior People Advisor
Mineral Resources —Perth WA
- Full-time
- Human resources
- Communication skills
11d
Project Manager (Water Project Exp. Preferred)
IPS (Infrastructure Project Solutions), a Sequana Group Company. —Perth WA
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Management Accountant
Mineral Resources —Osborne Park WA
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Parts Interpreter
Onetrak —Perth WA
- $80,000 - $85,000 a year
- Microsoft Excel
- Organisational skills
- Warehouse experience
Lead Veterinarian
Vetwest —Wanneroo WA
- Up to $150,000 a year
- Full-time
- Laboratory
- Patient care
- Relocation assistance
- Employee assistance program
Quick Apply
Senior Manager - International Tax and Transaction Services - Advisory
EY —Perth WA
- Recruiting
- Parental leave
Senior Project Manager | Infrastructure
Turner & Townsend —Perth WA
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick Apply
Sales Associate - Part Time Hours
Richemont —Perth WA
- Part-time
- Sales
Sales Associate Full Time
Richemont —Perth WA
- Full-time
- Sales
Lawyer (Immigration Law) (1+ years PQE)
Hannan Tew Pty Ltd —Subiaco WA
- $89,600 - $106,400 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Work from home
Quick Apply
Senior Structural Engineer
ICON Engineering Pty Ltd —Perth WA
- Full-time
- CAD
- No degree
4d
Veterinarian
VetPartners —Duncraig WA
- Full-time
- Laboratory
- Communication skills
- Relocation assistance
- Employee assistance program
Quick Apply
Senior Case Manager
DXC Technology —Perth WA
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
Senior Case Manager
EML —Perth WA
- Full-time
- Management
- In-person
- AI
- Work from home
- Parental leave
4d
Disability Support Worker- Casual
Perth Disability Services —Perth WA
- $36.81 an hour
- Night shift
- CPR Certification
- Medication administration
- Administrative experience
- Employee assistance program
Quick Apply
3d
Physiotherapist - Casual/Locum
United Physiotherapy Group —Perth WA
- From $50 an hour
- Bachelor's degree
- Patient care
- In-person
- Referral program
Quick Apply
5d
Occupational Therapist
ORS —Stirling WA
- $80,000 - $110,000 a year
- Full-time
- Remote
- Work from home
- Parental leave
5d

I want to receive the latest job alert for case manager in joondalup, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

case manager jobs near joondalup, wa

Member Resolutions Team Manager

Royal Automobile Club of WA -
Joondalup WA

Apply Now

Job Details

Full-time
11 days ago

Benefits

Group activities
Insurance services

Qualifications

Analysis skills
Business requirements
Leadership
Communication skills

Full Job Description

About the Role

As a Team Manager – Member Resolutions, you will lead and support a team responsible for the effective management of member complaints and remediation activities. You will ensure high-quality member outcomes by providing leadership, coaching and oversight so remediation actions are completed accurately, consistently and within required timeframes, while adhering to internal resolution and regulatory requirements.

What Will You Be Doing?

Key responsibilities include:

Lead, coach and develop a team of 3-4 Member Resolutions consultants.
Build and sustain a high-performing culture through strong leadership, clear expectations, accountability, coaching, and recognition.
Oversee complex complaint, internal dispute resolution and remediation case management.
Support fair, accurate and consistent member outcomes through thorough investigations and impact assessments.
Monitor daily workload, quality, sales and operational performance, identifying opportunities to improve processes and service standards.
Work with internal stakeholders to investigate issues, resolve root causes and support practical solutions.
Support the centralisation of complaints handling and RG277 activity within S&MS to improve effectiveness and regulatory alignment.
Champion compliance with internal guidelines, ASIC RG271, ASIC RG277 and applicable industry codes.

What We’re Looking For

As a member-based organisation, we are looking for a leader who is calm and confident and can support others through complex or sensitive matters.

You will bring;

Sound judgement, strong communication skills and the ability to balance member needs, compliance obligations and business requirements.
Experience leading, coaching or mentoring team members in a service, complaints, remediation, quality or compliance environment.
Strong understanding of complaint handling, internal dispute resolution and fair customer outcome principles.
Confidence managing complex, sensitive or escalated customer or member matters.
Strong written and verbal communication skills, with the ability to explain decisions clearly and empathetically.
Strong analytical thinking, attention to detail and the ability to work through ambiguity.
A collaborative style and the ability to build effective relationships with internal stakeholders.
Knowledge of ASIC RG271, ASIC RG277 or the General Insurance Code of Practice would be highly regarded.

What Can We Offer You?

For more than 115 years, RAC has been part of the WA community. As a purpose-led member organisation, we are committed to being the driving force for a better WA. In this role, you will lead a small team that makes a meaningful difference for members by supporting fair, timely and high-quality outcomes.

You’ll enjoy:

Access to exclusive RAC member benefits
Flex@RAC – our flexible working program
A strong Diversity & Inclusion strategy
Generous insurance discounts and free roadside assistance
In-house health and wellness programs
Competitive salary + super, with the option to purchase additional leave
A vibrant Social Club with over 900 members

If you are ready to lead a small team delivering fair, member-centred outcomes, we would love to hear from you.

with your resume and a brief cover letter outlining your relevant leadership and complaints, remediation or service experience.

Applications close: COB 5pm Friday 11th September 2026

RAC reserves the right to close this vacancy early.

#BetterJourneysRAC

Apply Now

Refine Your Search

case manager jobs in joondalup, wa

Member Resolutions Team Manager

NDIS Specialist Support Coordinator – Level 3

NDIS Support Coordinator – Level 2

Senior People Advisor

Project Manager (Water Project Exp. Preferred)

Management Accountant

Parts Interpreter

Lead Veterinarian

Senior Manager - International Tax and Transaction Services - Advisory

Senior Project Manager | Infrastructure

Sales Associate - Part Time Hours

Sales Associate Full Time

Lawyer (Immigration Law) (1+ years PQE)

Senior Structural Engineer

Veterinarian

Senior Case Manager

Senior Case Manager

Disability Support Worker- Casual

Physiotherapist - Casual/Locum

Occupational Therapist

I want to receive the latest job alert for case manager in joondalup, wa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected