In-Demand Technical support Jobs in Preston, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
12d
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
9d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
10d
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- SharePoint
- Work from home
- Free food
Quick Apply
IT Project Delivery Specialist - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Management
- PMP
- Agile
- Parental leave
- Employee assistance program
10d
Service Desk Engineer
Autosports Group Limited —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
7d
Desktop Support Officer - Education
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
1d
ICT Product Specialist
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Organisational skills
7d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
13d
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
5d
Service Desk & Onsite Engineer
Canon —Melbourne VIC
- Azure
- Management
- Customer service
Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6
Australian Taxation Office —Melbourne City Centre VIC
- $101,142 - $116,131 a year
- Leadership
14d

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technical support jobs near preston, vic

L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time
12 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

technical support jobs in preston, vic

L1 Helpdesk Technician (VIC)

IT Support Engineer – Managed IT Services

IT Infrastructure Support Analyst

TIM Engineer / Desktop Support Engineer

Service Desk Analyst

ICT System and Field Technician

Service Desk / Onsite Engineer (MSP)

IT Project Delivery Specialist - Hybrid

Service Desk Engineer

Systems Administrator

IT Hardware Technician

Desktop Support Officer - Education

IT L3 Support

IT Support Analyst

ICT Product Specialist

Senior Technical Customer Support Engineer - Australia

IT Support Administrator

Service Desk Engineer, Level 2 - CT Group

Service Desk & Onsite Engineer

Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6

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