In-Demand It support Jobs in Brendale, Qld

Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
14d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
8d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
1d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
14d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
4d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
5d
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
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Senior Desktop Support Officer

Queensland Government -
Brisbane QLD

Apply Now

Job Details

14 days ago

Qualifications

LAN
Microsoft Office
IT support
ServiceNow
Communication skills
Intune
Help desk

Full Job Description

As Senior Desktop Support Officer, you will play a key role in delivering reliable, high-quality desktop and end-user support services across CITEC's environment.

You will contribute to a responsive incident and problem resolution service that minimises disruption, meets agreed performance targets, and ensures the effective operation of desktop devices and peripherals. Working in a fast-paced technical environment, you will provide expert support across hardware, software and local area network issues, while maintaining a strong focus on customer service, service quality and continuous improvement.

In this role, you will communicate professionally with clients, stakeholders and management to understand service requirements and deliver timely, cost-effective and efficient support outcomes. You will manage incidents and escalations through ServiceNow in line with established IT service management processes and provide clear feedback to users throughout the problem-solving process. You will also contribute to the planning, development and implementation of strategies that strengthen integrated, client-focused technology services.

A key part of the role is providing technical leadership and mentoring across support teams. You will work collaboratively with first-level support through the Service Centre and third-level support through Microsoft Support Services to improve the effectiveness and value of desktop support services for CITEC and its clients. You will help foster a culture of cooperation, knowledge sharing and service excellence, while ensuring adherence to quality system documentation, desktop governance requirements, change management processes and recognised best-practice frameworks such as ITIL.

The role also carries primary responsibility for Community Recovery support, including ensuring devices are maintained with current applications, properly configured and ready for deployment when needed. This requires a proactive approach, sound judgement and the ability to maintain service readiness in support of critical operational needs.

To succeed in this position, you will bring strong technical expertise in the installation, configuration, operation and maintenance of personal computers, peripheral devices, local area networks, operating systems and common desktop software, including products such as Windows, Microsoft Office and Intune. You will have well-developed diagnostic and troubleshooting skills, with the ability to identify issues, resolve problems efficiently and recommend practical improvements.

You will also demonstrate initiative, sound decision-making and the ability to generate new ideas and creative solutions that support organisational goals. A strong customer focus is essential, along with proven experience delivering high-quality IT support services in a professional environment. You will be able to manage competing priorities, meet deadlines, set realistic goals and work effectively both independently and as part of a team.

Strong communication skills are critical to this role. You will need the ability to engage effectively with individuals and groups, explain technical issues clearly, maintain accurate system documentation and prepare technical reports and other written materials for management. Overall, this is an excellent opportunity for an experienced IT professional who combines technical capability, customer service, leadership and a commitment to continuous improvement.

Applications to remain current for 12 months.

Job Ad Reference: QLD/697758/26

Closing Date: Wednesday, 26 August 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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Refine Your Search

it support jobs in brendale, qld

Senior Desktop Support Officer

Systems Administrator

Procurement Specialist - ICT

Technical Support Officer - Vepa Labs

Systems Administrator

ICT Infrastructure Engineer

Team Lead Support Analyst- Centrered IT

Senior Technical Customer Support Engineer - Australia

Training System Admin / Operator, ILS2

ICT Procurement and Contract Specialist

Technical Support (BMS & Controls) | Brisbane

Service Desk Engineer

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