In-Demand Support analyst Jobs in Canberra Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
10h
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Senior Threat Researcher
Palo Alto Networks —Canberra ACT
- Full-time
- Computer Science
- Research
- Master's degree
12d
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Cyber Threat Intelligence (CTI) Detection Engineer
The Department of Parliamentary Services —Canberra ACT
- Call employer
- No degree
- Communication skills
- Gym membership
14d
Commercial Analyst
Canon —Canberra ACT
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Work from home
Associate - Digital Consulting
Beca —Canberra ACT
- Full-time
- Parental leave
Business Analyst - 12 months
Leidos —Canberra ACT
- Full-time
- Annual leave
Service Request Senior Analyst
Accenture —Canberra ACT
- Full-time
- Management
- Parental leave
3d
Senior Cyber Security Governance Analyst
radk tech pty ltd —Canberra ACT
- From $150 an hour
- Contract
- In-person
Quick Apply
9d
Solution Architect
BAE Systems —Canberra ACT
- Azure
- AWS
- Presentation skills
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
10d
EY External Security Vetting Analyst - Experienced NV2 Vetter
EY —Canberra ACT
- Part-time
- Recruiting
- Parental leave
12d
Technical Business Analyst - Defence ERP
Downer Group —Canberra ACT
- ERP systems
- Maintenance
- Communication skills
Senior Data Analyst
AC3 —Canberra ACT
- Full-time
- Analytics
Quick Apply
Systems Analyst *Australian Citizens Only*
FinXL —Canberra ACT
- Contract
- Management
- Analysis skills
- Agile
6d
One (1) Senior Cyber Security Governance Analyst
eWorldWatch Pty Ltd —Canberra ACT
- $130 - $150 an hour
- Weekend availability
- In-person
Quick Apply
9d
Senior Analyst-Organisational Change Management (OCM)
Unisys —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Systems Administrator (Infrastructure Engineer)
Centorrino Technologies —Canberra ACT
- Contract
- Scripting
- Communication skills
Quick Apply
Senior Business Analyst and Change Lead | Full-time Temporary with a Possibility of Permanency
ACT Long Service Leave Authority —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
- Administrative experience
- Communication skills
4d

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support analyst jobs near canberra act

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
10 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in canberra act

ICT Customer Support Officer – Service Desk Analyst

GRC Analyst - 5 months

Senior Threat Researcher

Project Delivery Lead – Application Migration to Cloud

Cyber Threat Intelligence (CTI) Detection Engineer

Commercial Analyst

Associate - Digital Consulting

Business Analyst - 12 months

Service Request Senior Analyst

Senior Cyber Security Governance Analyst

Solution Architect

ICT Security Analyst

EY External Security Vetting Analyst - Experienced NV2 Vetter

Technical Business Analyst - Defence ERP

Senior Data Analyst

Systems Analyst Australian Citizens Only

One (1) Senior Cyber Security Governance Analyst

Senior Analyst-Organisational Change Management (OCM)

Senior Systems Administrator (Infrastructure Engineer)

Senior Business Analyst and Change Lead | Full-time Temporary with a Possibility of Permanency

I want to receive the latest job alert for support analyst in canberra act

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