In-Demand Program manager Jobs in Parramatta, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
7d
Technical Program Manager
Decidr —Sydney NSW
- Hybrid work
- AI
CX Program Lead
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
Orchard - Program Manager (PM team lead)
Orchard Marketing —Pyrmont NSW
- Full-time
- Hybrid work
- AI
Quick Apply
Program Manager – 12 Month Fixed Term Contract
Nuix —Sydney NSW
- Contract
- Hybrid work
- Product management
- Organisational skills
- Software development
9d
Channel Program Manager
Advanced Navigation —Sydney NSW
- Management
- Master's degree
- Analysis skills
2d
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
4d
Senior Project Manager - Dynamics Customer Engagement
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
16h
Senior Project Manager - Enterprise Migration
Reserve Bank of Australia —Baulkham Hills NSW
- Full-time
- Hybrid work
- Microsoft Excel
- No degree
- APIs
17h
Senior Project Manager - Dynamics Customer Engagement
Capgemini —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
17h
Senior Program Manager, AU Global Store, AU Global Store, Amazon Australia
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- AI
- Leadership
- Marketing
- Commuter assistance
- Health insurance
1d
Program Delivery Lead
oOh! —North Sydney NSW
- Full-time
- Parental leave
- Employee assistance program
1d
Sustaining New South Wales Families Program Nurse Unit Manager L2
Western Sydney Local Health District —Sydney NSW
- $150,816.94 a year
- Full-time
- Childcare
- Experience working with children
- EMR systems
2d
Technical Infrastructure Program Manager
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
3d
Program Manager, Digital Products | On-site in Sydney | Contract or Full-Time
Tech Holding —Sydney NSW
- Full-time
- Agile
- In-person
- Communication skills
Quick Apply
3d
Technical Project Manager
DXC Technology —Macquarie Park NSW
- Full-time
- Computer Science
- PMP
- Engineering
4d
Programs Manager - First Nations
Museum of Applied Arts and Sciences —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
5d
Principal Project Manager
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Full-time
- Salesforce
- Communication skills
- Negotiation
7d
Senior Project Manager
Rheem Australia Pty Ltd —Rydalmere NSW
- Full-time
- PMP
- Engineering
- Business development
7d
Program Director, APAC Services
Nice —Sydney NSW
- Master's degree
- Bachelor's degree
- AI
7d

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Senior Customer Success Program Manager

Technical Program Manager

CX Program Lead

Orchard - Program Manager (PM team lead)

Program Manager – 12 Month Fixed Term Contract

Channel Program Manager

Executive Assistant & Transformation Program Manager

Senior Project Manager - Dynamics Customer Engagement

Senior Project Manager - Enterprise Migration

Senior Project Manager - Dynamics Customer Engagement

Senior Program Manager, AU Global Store, AU Global Store, Amazon Australia

Program Delivery Lead

Sustaining New South Wales Families Program Nurse Unit Manager L2

Technical Infrastructure Program Manager

Program Manager, Digital Products | On-site in Sydney | Contract or Full-Time

Technical Project Manager

Programs Manager - First Nations

Principal Project Manager

Senior Project Manager

Program Director, APAC Services

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