About the role:
The Senior Manager, Infrastructure Operations leads the development, delivery and management of strategic and operational frameworks, plans and systems to drive NSW Parliament’s data network, telecommunications, public cloud and data centre operations servers (including storage, virtualisation, backup and enterprise monitoring).
The role is responsible for managing a team of technical specialists and overseeing multiple service providers and partners to ensure contemporary, reliable, secure, and cost-effective IT infrastructure services that support business operations and digital transformation objectives, while aligning with Parliament’s technology strategy and priority agenda.
About us:
Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.
Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.
Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
Our people:
Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:
- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Free annual Influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- On-site fitness facilities, pool, restaurant, cafes, and post office
About you
In this role you would require extensive technical knowledge of enterprise networking, cloud platforms (e.g. Microsoft Azure, AWS), server and storage management, and infrastructure security controls as well as demonstrated leadership experience managing infrastructure operations teams and vendor service providers in a complex, high-availability IT environment.
Essential requirements
- Tertiary qualifications in Information Technology, Computer Science, Business Systems, or a related field; or equivalent professional experience.
- Certification or experience with ITIL Foundation (or higher) in service management practices.
Relevant industry certifications (e.g. Cisco, Microsoft, AWS, or other equivalent vendor certifications).
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Further information to assist you with applying for this position:
- Role Description
- Department of Parliamentary Services website
- Pre-employment requirements
How to apply:
To apply for this position please provide:
- An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
- A response [maximum two pages] to the Targeted Questions below.
Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.
Targeted questions:
Describe your approach to leading infrastructure operations in a complex, high-availability environment where service reliability, cyber security, cost management and customer outcomes must all be balanced.
- Provide an example of how you have improved, or would improve, infrastructure service maturity through clearer ownership, performance measures, documentation, vendor management and continual improvement.
Electronic attachments must be MS Word compatible or in pdf format.
Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).
Applications must be lodged online through http://iworkfor.nsw.gov.au/
To be eligible to apply for this role, you must meet one of the following criteria:
- an Australian Citizen
- a permanent resident of Australia; or
- a New Zealand citizen.
Come and explore the Parliament online and click on our “360-degree Virtual Tour”:
Thank you for your interest in this role. We look forward to receiving your application.
Job Reference: 492587
CLOSING DATE: Sunday, 2 August 2026 [11.55pm]
