In-Demand Apm Jobs | SimplyHired

Customer Support Officer
APM Communities —Melbourne VIC
- Full-time
- Databases
- Organisational skills
- Parental leave
Quick Apply
Employment Consultant
APM Employment Services —Alice Springs NT
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Employment Placement Consultant
APM WorkCare —West Perth WA
- Choose your own hours
- Hybrid work
- Research
- Recruiting
- Negotiation
Quick Apply
Aged Care Comprehensive Assessor
APM Assessment Services —Winnellie NT
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Gym membership
Quick Apply
IEA Employment Consultant - Sale
APM Employment Services —Sale VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Locum Team Leader
Early Start Australia —Fannie Bay NT
- Full-time
- Writing skills
- Clinic
- Paediatrics
- Annual leave
Quick Apply
Aged Care Comprehensive Assessor
APM Assessment Services —Townsville QLD
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick Apply
13d
Employment Consultant WFA
APM Employment Services —Nambour QLD
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Rehabilitation Consultant (Psych, Rehab Counsellor, Social Worker)
Konekt —Winnellie NT
- Full-time
- Hybrid work
- Communication skills
- Health insurance
Quick Apply
Senior Receptionist
Lifecare —Cockburn Central WA
- Part-time
- Customer service
- Clinic
- Organisational skills
Quick Apply
Rehabilitation Consultant (OT, Physio, AEP)
Konekt —Canberra ACT
- Full-time
- Remote
- Parental leave
Quick Apply
Employment Consultant (First Nations)
APM Employment Services —Darwin NT
- Full-time
- Health insurance
- Parental leave
Quick Apply
Senior Therapy Coordinator
Early Start Australia —Deakin ACT
- Full-time
- Clinic
- First Aid Certification
- Organisational skills
Quick Apply
4d
DevOps Engineer
APM Group —West Perth WA
- Full-time
- Hybrid work
- Azure
- DevOps
- Communication skills
Quick Apply
Receptionist
Lifecare —Wembley WA
- Customer service
- Clinic
- Organisational skills
Quick Apply
6d
Rehabilitation Consultant – Occupational Therapist, Physiotherapist or AEP
Konekt —Canberra ACT
- Full-time
- Relocation assistance
- Parental leave
Quick Apply
Rehabilitation Consultant - Occupational Therapist, Physiotherapist, EP
Konekt —Alice Springs NT
- Full-time
- Remote
- Communication skills
Quick Apply
Rehabilitation Consultant (Occupational Therapist, Physiotherapist, Exercise Physiologist, Osteopath)
Konekt —Newtown VIC
- Full-time
- Remote
- Parental leave
Quick Apply
5d
Rehabilitation Consultant (Social Worker, Psychologist, Rehab Counsellor)
Konekt —Alice Springs NT
- Full-time
- Hybrid work
- Communication skills
- Health insurance
Quick Apply
14d
Occupational Therapist - Early Start Australia Graduate Program
Early Start Australia —Deakin ACT
- Full-time
- CPR Certification
- Clinic
- First Aid Certification
- Annual leave
- Parental leave
Quick Apply

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Customer Support Officer

APM Communities -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Insurance services

Qualifications

Call centre
Databases
Organisational skills

Full Job Description

Job Description

To ensure the best match for this role, all applicants are required to complete a short skills assessment powered by Vervoe. This assessment is designed to simulate real responsibilities of the position - giving you the opportunity to shine beyond your resume. Once you submit your application, your assessment link will be sent to you immediately via email, so keep an eye on your inbox!

Customer Service Officer (Communities)

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team!

About the Role

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.

Thinking about applying? Here's what we're looking for:

Proven experience in de-escalating tense or challenging customer interactions.
Familiarity with CRMs and customer databases; confident navigating multiple systems.
Background in a complex call centre or fast-paced retail environment.
Experience working with KPIs and performance targets.
Excellent interpersonal skills with genuine empathy for people.
Strong problem-solving and critical thinking ability.
A collaborative team player who thrives in multi-site team environments.
Exceptional attention to detail and organisational skills.

Working as part of this team, you will: -

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately, ensuring nothing slips through the cracks.
Absorb new information quickly and apply it effectively to improve performance and service delivery.
Take direct action to meet and exceed objectives, always striving for excellence.
Perform under pressure with composure, resilience and professionalism.
Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours.
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.

Enjoy our employee benefits

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you.

This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.

You will be required to complete or provide the below, if successful at Interview: -

NDIS Worker Screen Check
National Police Check

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

Applications will be reviewed as they are received.

Join our Talent Community for future openings!

APM Group | APM Careers | APM Talent Communities | APM EOI

At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!

Quick Apply

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