In-Demand Customer experience analyst Jobs in Perth, Wa

Business Analyst
Racing and Wagering Western Australia —Osborne Park WA
- Full-time
- Microsoft Office
- No degree
- Agile
2d
Business Analyst - 12 Month Contract
Axsys —Perth WA
- Contract
- Organisational skills
- Software development
- Agile
- Parental leave
3d
ServiceNow Developer
Capgemini —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Penetration Tester / Security Engineer
Red Piranha —Perth WA
- Management
- Customer service
- Administrative experience
Senior Cybersecurity Incident Responder
Datacom —Perth WA
- Full-time
- Hybrid work
- Scripting
Quick Apply
10d
Senior Technician - Technology
Orica —Welshpool WA
- Full-time
- Maintenance
- Microsoft Office
- Communication skills
Business Analyst
GMA Garnet —Perth WA
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
- Parental leave
- Employee discount
3d
Business Analyst - 12 Month Contract
MYOB —Perth WA
- Contract
- Hybrid work
- Organisational skills
- Software development
- Agile
- Parental leave
3d
Asset Management Analyst
WesTrac —Guildford WA
- Contract
- Maintenance
- Employee stock purchase plan
- Parental leave
1d
Assistant Development Manager
Fiveight Property Management Pty Ltd —Perth WA
- Full-time
- Research
- Analysis skills
- Organisational skills
- Parental leave
Quick Apply
2d
Senior Manager Transformation - VARA
Virgin Australia —Perth WA
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
3d

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Customer service / Internal Sales
Pack & Send Joondalup —Joondalup WA
*Customer service experience* (retail, hospitality, call centre, admin, pharmacy etc.). Greeting walk-in customers and handling over-the-counter sales.
$70,000 - $75,000 a year
Quick Apply
Customer Service Officer
Workskil Australia Ltd —Morley WA
Demonstrate experience in a busy reception or front of house role dealing with a wide range of members of the public;

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Business Analyst

Racing and Wagering Western Australia -
Osborne Park WA

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Jira
Business analysis
Visio
Microsoft Office
Confluence
Agile
Business requirements

Full Job Description

Company Description

Who are we?

At Racing and Wagering Western Australia (RWWA), we’re proud to be at the heart of the vibrant racing industry which unites communities across the state. With more than 24,000 people contributing to a sustainable future for racing in Western Australia, RWWA oversees thoroughbred, harness, and greyhound racing while operating the TAB. Our TAB services include over 300 off-course retail outlets, a call centre, and online betting platforms.

We are a values-driven organisation, embracing Respect, Accountability, Connection, and Excellence in everything we do. At RWWA, you’ll find a unique and dynamic environment where challenging work is paired with a strong sense of camaraderie and purpose. Join us and be part of an exciting future in the racing and wagering industry.

Job Description

About the role

We are looking for a highly analytical and detail-oriented Business Analyst to join our dynamic and fast-paced environment on a 12 Month Maximum Term basis. In this role, you will act as a key liaison between Technology, Wagering, and Racing teams, as well as department leads and project squads, to drive business solutions and ensure the successful delivery of high-priority programs of work.

As a Business Analyst, you will be responsible for gathering, analysing and validating requirements, and translating them into clear and actionable development artifacts primarily in Jira.

You will work closely with stakeholders to define scope, capture current and proposed workflows, and facilitate workshops between technical and non-technical teams. Your ability to provide strategic insights will be essential in delivering impactful business outcomes.

This role requires a strong ability to navigate cross-functional teams, adapt to evolving priorities, and proactively identify opportunities for process improvement. If you thrive in a collaborative setting and have a passion for problem-solving and innovation, we invite you to be part of our team.

You will excel in the following key areas;

Requirement Analysis:

Collaborate with subject matter experts, stakeholders, end-users, and technical teams to gather, analyse, and document high level business requirements, both functional and non-functional requirements. Produce supporting scenarios and acceptance criteria. Conduct detailed business and system analyses to ensure customer needs are clearly defined, accurately scoped, and well-documented throughout the project lifecycle.

Project Support:

Assist stakeholders in preparing pre-project proposals, including project assessments, estimates, and cost-benefit analyses. Ensure all documentation meets RWWA standards and maintains a high level of clarity and accuracy. Write clear, well-structured business requirements to establish a shared understanding between business and technical teams.

Stakeholder Engagement:

Serve as the primary point of contact for project and opportunity requirements, ensuring all relevant stakeholders are informed and aligned when scope or project details change. Facilitate effective communication between business stakeholders and project or development teams to ensure alignment on objectives and expectations.

Process Improvement:

Continuously identify and implement best practices, tools, and techniques to improve business analysis processes. Actively contribute to the enhancement of the organization's Analysis Practice by sharing knowledge, refining methodologies, and supporting continuous improvement initiatives.

Qualifications

Qualifications

We are looking for someone with the following behavioural and technical skills:

Tertiary qualification in Business, Information Systems, Project Management, or equivalent experience.

Proven experience in business analysis or development environments.

Strong understanding of Agile methodologies and project management frameworks.

Able to build strong relationships with stakeholders at all levels, fostering engagement and support for business objectives.

Uses clear and compelling communication to influence stakeholders and ensure alignment

Experienced in business analysis tools and techniques such as process mapping and requirements gathering. Jira, Confluence, Miro, Lucid chart, Visio and the MS suite.

Excels in translating technical requirements into business-friendly language while ensuring documentation is well-organized and accessible.

Capable of troubleshooting and resolving stakeholder and delivery team misalignment.

Maintains a continuous improvement mindset, identifying and implementing best practices to enhance business analysis processes.

Additional Information

What are you waiting for?

Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.

For more information visit Careers at RWWA or contact us at [email protected]

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

Please note, this role is only open to applicants who hold valid Australian Working Rights. RWWA does not offer sponsorship opportunities.

Additional benefits

Hybrid and flexible work arrangements
Personal learning and development budget
17.5% loading on annual leave
Health and wellness initiatives to support you inside and out
Access to discounts at a wide range of retailers
Reward and Recognition Program

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

Apply Now

Refine Your Search

customer experience analyst jobs in perth, wa

Business Analyst

Business Analyst - 12 Month Contract

ServiceNow Developer

Penetration Tester / Security Engineer

Senior Cybersecurity Incident Responder

Senior Technician - Technology

Business Analyst

Business Analyst - 12 Month Contract

Asset Management Analyst

Assistant Development Manager

Senior Manager Transformation - VARA

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