In-Demand Senior portfolio analyst Jobs in Melbourne, Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Business Analyst-Food & Beverage
ISS —Melbourne VIC
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
5d
Senior Technical Business Analyst
Department of Jobs, Skills, Industry and Regions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
4d
Senior Data Scientist
Coles Group —Hawthorn East VIC
- Full-time
- SQL
- Analysis skills
- AI
- Free parking
- Employee stock purchase plan
Associate Director – Corporate and Institutional Agribusiness
Commonwealth Bank —Melbourne VIC
- Full-time
7d
Senior Golang Engineer (Recommendation), Strategy Engine
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
Quick Apply
Senior Product Marketing Manager, Platform
Culture Amp —Melbourne VIC
- Sales
- Research
- Presentation skills
- Health insurance
- Parental leave
12d
Business Development Director
Westpac —Melbourne VIC
- Full-time
12d
Strategic Sourcing Manager
RMIT University —Melbourne VIC
- $141,417 - $151,521 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- University
3d
Senior Analyst - Cash Management & Derivatives
Colonial First State —Hawthorn VIC
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Health insurance
4d
Senior Business Analyst
Department of Jobs, Skills, Industry and Regions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
4d
IT Business Analyst
Holmesglen Institute —Chadstone VIC
- $115,000 - $135,000 a year
- Full-time
- Management
- University
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
4d
Customer Due Diligence Manager
Link Group —Docklands VIC
- Contract
- Analysis skills
- Financial services
- Communication skills
3d
Senior Engineering Manager
Coles Group —Hawthorn East VIC
- Contract
- AI
- Free parking
- Employee stock purchase plan
5d
Director of Testing
Capgemini Sogeti —Melbourne VIC
- Contract
- Master's degree
- Education
- Business Administration
3d
Portfolio Officer, Strategy, Delivery & Cybersecurity
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
2h
Senior Data Engineer, Regulatory Systems
Department of Government Services —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Azure
- AI
3d
IT Delivery Manager
Daimler Truck AG —Mulgrave VIC
- Full-time
4d

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Senior Performance Manager
Reform Digital —South Yarra VIC
Weekly free breakfast clubs and events within the building and community. Flexible working with 1–3 all-team office days in a stunning new co-working space.
$90,000 - $120,000 a year
Quick Apply
12d
Brand Manager
DON —Docklands VIC
This is a hands-on, executional role where you will take brand concepts, consumer insights and portfolio opportunities and translate them into clear,…
$142,000 a year
Quick Apply

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senior portfolio analyst jobs near melbourne, vic

Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL
IT support
POS
Intune
VPN

Full Job Description

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Demonstrated 1–3 years’ experience in a Service Desk or IT Support role within a retail, corporate, logistics, or multi-site business.
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

senior portfolio analyst jobs in melbourne, vic

Service Desk Analyst

Business Analyst-Food & Beverage

Senior Technical Business Analyst

Senior Data Scientist

Associate Director – Corporate and Institutional Agribusiness

Senior Golang Engineer (Recommendation), Strategy Engine

Senior Product Marketing Manager, Platform

Business Development Director

Strategic Sourcing Manager

Senior Analyst - Cash Management & Derivatives

Senior Business Analyst

IT Business Analyst

Customer Due Diligence Manager

Senior Engineering Manager

Director of Testing

Portfolio Officer, Strategy, Delivery & Cybersecurity

Senior Data Engineer, Regulatory Systems

IT Delivery Manager

Other jobs to consider

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